Content posted in February 2001
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Call Optimization Software Helps Huntington Boost Contacts On Delinquent Loans By More Than 20%
An operational excellence review of Huntington Bancshares early last year confirmed what David Eyestone already knew: Its collections department could do better.
Executive Q & A
DeepGreen Bank, an Internet-only subsidiary of Third Federal Savings & Loan, Cleveland, hopes to win the online banking war by delivering a few products quickly.
Profitability Software Gives Account Officers 20/20 Vision
As technology and mega mergers become more pervasive, many banks have lost their personal touch. However, Sterling National Bank, New York, is of the philosophy that technology should enhance-not replace-personal service.
A New Deal
When Royal Bank of Canada recently turned over the management of its 4,700 ATM fleet to NCR, both proclaimed the $192 million, seven-year deal a milestone. But more than marking a turning point, the deal culminates a trend already under way.
The New Game In Town
In every high-stakes card game, there comes a time when a player has to show 'em or fold 'em.
Royal Bank Turbocharges Its Data Warehouse To Speed Collections And Control Costs
At many banks, consumers who have fallen behind on loan or mortgage payments can still get new credit cards.
Wiring the Retail Channel
Since opening its Web site in 1996, Wachovia Corp. has continually sought ways to improve customer service through the Internet.
Citigroup Uses Web To Link Offerings
Citigroup, the conglomerate that includes Citibank, Salomon Smith Barney and Travelers Insurance, is looking to provide one-stop shopping for the entire range of financial services its disparate business units offer.
The House Of Bricks And Clicks
Last year's failure of Mortgage.com to reshape the industry in its own image hasn't slowed the push toward online origination and automated underwriting of consumer mortgage loans.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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