Content posted in September 2003
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E&Y Survey Highlights Security-Consciousness Gap
Talk is cheap, but loose lips sink ships. Banks strive to find the appropriate level of communication between stakeholders on topics related to information security.
The Great Debate
Robert Carter, executive VP & CIO of FedEx Corp., and Denis O'Leary, a private investor who was CIO at J.P. Morgan Chase, squared off at InformationWeek's Fall Conference over tech-industry issues.
Branch Renewal to Multi-Channel Delivery
Initial efforts at new branch designs often overlooked customers' priorities in attempts to mimic retail merchandising. The vital key they missed was the people.
Countrywide Ready for Post-Refi Market, Top Exec Says
Thanks to diversification and proprietary technology, Countrywide's CEO is bullish about ongoing prospects, even in a steady-and-rising interest rate environment.
Software Helps Banks Comply With Patriot Act
As financial institutions scramble to comply with the federal government's Oct. 1 deadline for implementing strict customer-identification procedures, they're looking for technology to scour transactions for patterns of fraud.
The Road to Customer Interaction Management: "Are We There Yet?
The Internet will do more to advance the progress of customer-centric technology than any other single development of the last 30 years.
Defining a New Model of Branch Banking
The branch has become the focal point of retail banking, after a period where alternative channels such as call centers and Web banking had been the centers of attention.
In-House Innovation
Custom code is alive and well and playing a strategic role at many financial-services companies, including H&R Block, Morgan Stanley, Fannie Mae, AXA Financial and the London Stock Exchange.
Security Gets Top-Level Attention
Senior execs are taking notice of security-compliance issues. Will funding and implementation follow?
Sovereign Bank Wins Massive Contract
Sovereign Bank will provide the cash-strapped Commonwealth of Massachusetts with cash management services, including online check images.
Telemarketing Isn’t Done Yet
As restrictions grow, companies use CRM and analytics to make the most of customer interaction.
Site Performance Shines Amid Upgrade Blitz
Considering the rapid rate at which banks are rolling out innovations to their online offerings and the inexorable rise in customer adoption, you might think site performance would inevitably suffer. Think again.
Blackout Highlights Gray Areas
Looking back at the August 14 blackout in the Eastern U.S. and parts of Canada, it's evident that the disaster recovery plans at financial institutions worked precisely as intended. But there's still room for improvement.
Big Bad World
Actually, when it comes to computer security, it's a small--and threatening--world. A global reach calls for global security measures.
Replacing Cash with Convenience: The Promise of RFID Payments
Contactless payments are becoming the newest trend in the payment world as banks eye the opportunity to increase their revenues via a traditionally cash-based market.
Back Office Bullies
It was a classic case of technology/business disconnect.
R.F.I.D. in the U.S.A.
Have you ever felt impatient when standing behind someone in line at the grocery store who insisted on paying by check?
U.S. Bank Gets DHS Card Contract
U.S. Bank's purchasing cards will handle $500 million in Department of Homeland Security spending.
PNC Launches One-Stop E-Shop
PNC online customers can manage banking and brokerage accounts in one place.
Bank One Upgrades 4,000 ATMs/Branches
ATM Technology from NCR & Diebold offers better GUI.
Wells Fargo Responds to Emergencies
Service brings aid to those affected by disasters.
Check Images May Involve New Headaches
Banks may be able to data mine information on imaged checks, but should be wary of changing regulations.
SIA Taking STEP2 over SWIFT Network
Italian bank-owned venture leads Europe towards small-value retail payments network.
SIA's Telecom Partner
Equant recently signed a multi-million dollar contract to connect 120 SIA-member financial institutions onto the SWIFTNet messaging platform using an IP VPN
Provident Bank Automates Benefits Administration
Web-based offering from Benelogic cuts employee benefit enrollment costs.
Fifth Third Improves Cross-Sell Ratios with E-Learning
More than 21,000 employees in 17 regions can access customized modules.
Bank of Edwardsville Prepares for Check 21
Bank already images and stores all checks electronically.
Northern Trust Fights the Fax
The challenges of dealing with a shrinking budget and an increasing workload are nothing new to Tim Theriault, president of worldwide operations and technology, and chief technology officer with Chicago-based Northern Trust.
Bank of New York Banks on Data
The Bank of New York saves money using active archive software.
Piece by Piece ...
When it comes to financial services M&As, putting it together means incorporating technology assessment and standards into the due diligence process.
Accepting the Risk
Banks need to better understand their risks to satisfy new rules-and to compete.
BASEL II: Changing the Way Banks Account for Risk
The information technology needed to assess a bank's risk is relatively new.
NetBank's New Niche: Small Business
NetBank combines branch convenience and Internet technology for small business owners.
BB&T Int'l Breaks Through Online
Bank launches a new Web-based tool for paperless transactions between importers and exporters.
Consumers Feeling More Comfortable with Banking Online
Consumer attitudes towards the safety and security of Internet banking have improved dramatically since 2001
Middleburg Believes in Integration
Project integrates core, Web and mortgage systems to increase efficiency.
Internet Banking Products
New products for electronic banking.
Bank One Names Campbell Card Services CEO
A recent listing of banking executive moves.
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Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.
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