Content posted in July 2003
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CSFB Security Head Looks to Add Value
Former special agent for U.S. Customs Service John Varrone brings perspective and experience to CSFB and to the broader financial community.
Help Wanted For Internet CRM
Banks need to improve their online customer service, analyst argues.
French Institution Builds National Data Warehouse
The Caisse d'Epargne Group has consolidated customer data from 26 million customers.
In Search of the CRM Payoff
A few firms are rolling out wealth-management platforms incorporating CRM, bucking industry trends.
WINTrust Uses NuEdge To Identify New Customers
Institution seeks superior returns through demographics.
Brain Power
Thanks to deployment of technologies such as data warehouses and analytical tools, banks pursuing business intelligence strategies are reaping benefits in terms of greater profitability, improved service and stricter regulatory compliance.
Raiders of the Lockbox ARC
CheckFree technology helps Bank of America prevent lost transactions
WesCorp Determines Actual Costs with Hyperion App.
WesCorp tries to determine costs for products and services.
Web Services Benefit Wells Fargo and Its Customers
Wells Fargo initiates in Web-based transactions for wholesale banking customers.
BankFinancial Combats Customer Defections
BankFinancial uses a new tool for CRM.
FleetBoston Adds Recognition to Image Processing
FleetBoston launches a deposit processing system.
Linux Sprouts in Hungarian Bank
Hungarian bank helps Linux break "glass ceiling."
European FSIs Focus on Core Systems
Although budgets remain flat, banks and insurers in Europe spend more on infrastructure to gain efficiencies.
PATRIOT Act Customer ID Deadline Nears
Deadline pressures eased by flexibility incorporated into USA PATRIOT Act guidelines for financial institutions.
Linux Marches on at SIA
Linux adoption has occurred in three stages, according to Dushant Shahrawat, senior analyst with TowerGroup, in a presentation at last month's SIA Technology Management Conference.
Trading Volumes Keep Industry Rolling
Attendees at the Securities Industry Association conference sense a turnaround.
Bankers Can't Jump
Culture remains by far the biggest obstacle to the ability to sell financial products and services in banking organizations.
Data Mining on Check Images OK, Says Legal Expert
Banks that create and maintain check image archives on behalf of their customers have control over a potentially valuable source of marketing information. But tapping into that information requires careful consideration of state and national laws.
Job Security Curtails Security Outsourcing
Large companies such as Merrill Lynch find benefits in outsourcing security, but most firms still take the do-it-yourself approach, according to an InformationWeek survey.
PR Newswire Assumes Leadership Position at XBRL-U.S.
Industry consortium seeks greater adoption of XML-based standard in financial reporting.
E-Banking Is Board-Level Issue, Says Basel Committee
Boards of directors and senior management at banks should take a closer look at e-banking projects and security initiatives.
Protecting Patents
It appears that claiming patent infringement is en vogue within the financial technology community, judging by Reuters' recent patent infringement accusation of Bloomberg.
Macro-Challenges and Market Forces in Worldwide Payments
The time has come for banks to reassess the true importance of their payments businesses, without taking it for granted.
Wachovia Database Exec Looks Back at First Union Merger
Big bank mergers have often brought with them tales of woe from customers ill served as a result of the integration of people, technology and operations. Such nightmares the integration team at Wachovia and First Union wanted to avoid.
Deutsche Bank Extends Its 20,000-User VPN Using Clientless Technology
Deutsche Bank users can log in to the bank's VPN from Internet kiosks and from PCs on client sites without excessive security concerns.
Check Conversion in the US
Obsessed with the concept of "consumer check culture," the payment industry has convinced itself that converting checks to electronic debits for processing would be easier and cheaper than massively converting consumers to electronic payment instruments.
HIBERNIA BANK TRACKS TEXAS-SIZED OPPORTUNITIES WITH JD EDWARDS
To support expansion and ongoing client support, Hibernia Bank has adopted CRM software from JD Edwards.
HOMELAND-SECURITY TECHNOLOGIES NEED DUAL PURPOSE
Homeland-security technology needs to help prevent terrorist attacks and also address other government or commercial needs.
ANALYSIS FROM GOMEZ: ONLINE BILL PAYMENT'S FINISHING TOUCHES
Despite progress, there are still numerous opportunities for banks seeking to build consumer adoption and usage of online bill payment.
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