A new survey from Carlisle & Gallagher Consulting Group finds that complaints often take multiple interactions to resolve.Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.
- Posted by ischmerken “Arjun, this is a great piece on digital disruption of cash and the future of Bitcoin vs. bank mobile payments. If mobile payments take off soon, demand for ATMs as cash dispensers is going to... In reply to: Banking on the Death of Cash
- Posted by Yaldez4FSI “Interesting, but I will not hold my breath on cash going away. It is like multichannel; just because there is a new interesting relevant channel to use, it does not mean that the others go away. In reply to: Banking on the Death of Cash
- Posted by Kelly Sheridan “These experiments sound interesting - and necessary, with the rise of cybercrime. Better that banks discover the flaws in their security via test than from an actual attack. In reply to: Putting Cybersecurity Measures to the Test