A new survey from Carlisle & Gallagher Consulting Group finds that complaints often take multiple interactions to resolve.Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.
- Posted by Kathy Burger “Lots to think about here, Arjun. I'd be interested in your insights about exactly what role banks could/should play in this evolution. It's not like they've been leading the way in the mobile payments... In reply to: Banking on the Death of Cash
- Posted by Bryan Yurcan “Very true, for example, see how Harvard Biz Review (I think it was them) named Data Scientist as one of the "sexy jobs" in the current day. In reply to: The Newest Banking Game-Changer: Your Data
- Posted by Kelly Sheridan “I agree - the benefits of big data are widespread, but the means of fully utilizing that data are not. Because it's a relatively new field, I imagine software for managing big data is expensive and... In reply to: The Newest Banking Game-Changer: Your Data