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Featured Content
Armin Ajami, vice president and senior product manager, shares how Wells is making mobile more secure for its customers.MoreThe direct bank uses the mobile channel as one of the primary ways to maintain its financial relationship with customers.News & Analysis
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Nearly 10 percent of retail firms have not reported any cyber security exposure to the SEC since 2011, Willis Group says.
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Gen Y consumers, particularly in North America, are dissatisfied with their banks.
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Bank customers say they are getting fewer positive customer experiences, particularly Gen Y customers, according to a new Capgemini study.
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The rapid pace of technology has changed the usual expectations.
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With cyber security high on banks’ priority lists, penetration testing provides an avenue for finding and eliminating vulnerabilities.
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The IDC Financial Insights 2014 Consumer Payments Survey polled consumers in regards to emerging payments methods.
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A recent malware attack targeting bank customers in the Middle East offers some tips on how such attacks can be prevented.
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Here's how video can make bankers more knowledgeable and agile in their day-to-day interactions.
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OS manufacturers, app developers, and consumers all have a role to play in smartphone data security. But not everyone is equally responsible.
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A poll commissioned by technology vendor Bancvue and conducted by Harris Poll also finds that rewards programs are important to this demographic.
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Banks can improve the in-branch and omni-channel experience using new technologies.
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Each year, Bank Systems & Technology honors the most innovative CIOs with our Elite 8 awards.
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Real-time tracking of customer click streams and interactions enables banks to test marketing campaigns with increased accuracy.
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Looking at the biggest threats banks face in mobile with BITS’ security expert Jim Pitts.
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Join The Discussion
- Posted by Jonathan_Camhi
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The approach definitely makes sense from a customer experience standpoint. In the end there's no point offering a new security tool if customers refuse to use it.
In reply to: The Mobile Security Journey at Wells Fargo
- Posted by Kathy Burger
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It's common to hear about banks using focus groups and customer feedback for product development -- not so common (at least not for me) to see it used in order to develop approaches to security. I...
In reply to: The Mobile Security Journey at Wells Fargo
- Posted by Jonathan_Camhi
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Sounds like bigger institutions, direct banks and new players like Moven will have an advantage going forward with Gen Y'ers. That kind of makes me sad though as I think credit unions and community...
In reply to: Gen Y'ers Look For Mobile When Choosing Banks: Poll
- Posted by Jonathan_Camhi
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