Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.Using an online forum provided by Guardian Analytics, the bank has collaborated with other institutions to better protect itself.
- Posted by Yaldez4FSI “Branch is the right place to sell; as is the web. Banks will usually get the results that they: train for, measure, and reward. Being able to know which products to x-sell next will usually... In reply to: How Banks Can Make Omnichannel a Reality
- Posted by Yaldez4FSI “Guided selling is guided selling and a bank can do this with or without an omnichannel implementation and/or strategy. To be able to really create an omnichannel capability requires a lot more more... In reply to: How Banks Can Make Omnichannel a Reality
- Posted by EricS087 “What a fascinating question! Yes and no, Nathan. I think that the innovation that is happening in core systems appears to be coming from two places simultaneously - which your comment captures:... In reply to: Four Bank Tech Predictions For 2014