Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.Using an online forum provided by Guardian Analytics, the bank has collaborated with other institutions to better protect itself.
- Posted by Kathy Burger “More evidence of the impact of consumerization on financial services -- that customers (consumers & businesses) want and expect banking & payments to be as fast, simple and "real time" as any other... In reply to: The Benefits of Real Time Payments
- Posted by Kathy Burger “There seems to be a bit of "apples and oranges" in this analysis. Does it even make sense to compare big banks and small banks? They have respective strengths and weaknesses in terms of customer... In reply to: Customer Satisfaction With Banks on the Rise
- Posted by Bryan Yurcan “I agree that there is definitely a first-mover advantage in such cases, even though financial services tends to be slower moving when it comes to innovation when one or two firms show that... In reply to: The Benefits of Real Time Payments