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Posted by Kelly22
I asked myself the same question when I read this, and camera quality/market share of the iPad could explain it. Though I also feel like more people would want to use smartphones for this kind of service, even if only because...
In reply to: Re: Why iPad only?
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I asked myself the same question when I read this, and camera quality/market share of the iPad could explain it. Though I also feel like more people would want to use smartphones for this kind of service, even if only because...
In reply to: Re: Why iPad only?Post Your Own Reply
Posted by Byurcan
Possibly the tablet camera was deemed better, and unlike phones where there re several players with market share, the tablet environ is still dominated by iPad.
In reply to: Re: Why iPad only?
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Possibly the tablet camera was deemed better, and unlike phones where there re several players with market share, the tablet environ is still dominated by iPad.
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Posted by Kelly22
Looks like Webster is making strides in its customer experience strategy, and this article illustrates the power of consumer feedback and personalized interactions. I'd be interested in learning how this research aligns...
In reply to: Re: Research in action
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Looks like Webster is making strides in its customer experience strategy, and this article illustrates the power of consumer feedback and personalized interactions. I'd be interested in learning how this research aligns...
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Posted by KBurger
I wonder if the reason this is currently only available on iPad is a technical consideration (capabilities, etc.) , or based on US Bank insights about iPad penetration, or none of the above? It would seem to me that if it's...
In reply to: Why iPad only?
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I wonder if the reason this is currently only available on iPad is a technical consideration (capabilities, etc.) , or based on US Bank insights about iPad penetration, or none of the above? It would seem to me that if it's...
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Posted by KBurger
I think this also is where some of the non-bank competitors have advantages but also potential disadvantages. The non-banks are constrained by legacy systems, legacy thinking, or the regulations and restrictions that today...
In reply to: Take nothing for granted
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I think this also is where some of the non-bank competitors have advantages but also potential disadvantages. The non-banks are constrained by legacy systems, legacy thinking, or the regulations and restrictions that today...
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Posted by KBurger
We hear a lot about voice-of-the-customer (VOC) research, it's interesting to read about a bank actually putting this into action and getting results. I wonder to what extent they are able to use this info in conjunction...
In reply to: Research in action
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We hear a lot about voice-of-the-customer (VOC) research, it's interesting to read about a bank actually putting this into action and getting results. I wonder to what extent they are able to use this info in conjunction...
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Posted by Jonathan_Camhi
Yeah they would have to think that they could do a much better job at serving customers than banks are now to draw customers and be profitable. They'd almost have to come up with a new business model for banks to get it...
In reply to: Re: Why even become a bank?
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Yeah they would have to think that they could do a much better job at serving customers than banks are now to draw customers and be profitable. They'd almost have to come up with a new business model for banks to get it...
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Posted by Greg MacSweeney
I really wonder why a tech company would even want to become a bank. Once they get a banking license, they will be subject to multiple regulatory reviews from more than one regulatory body. Is it even worth it? The cost...
In reply to: Why even become a bank?
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I really wonder why a tech company would even want to become a bank. Once they get a banking license, they will be subject to multiple regulatory reviews from more than one regulatory body. Is it even worth it? The cost...
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Posted by behzod
Ewallets are a great invention without arguing and still they dont completely replace your bank experience. And Google or Apple do not maintain your account in their books, they charge your bank account.
In reply to: Re: It's still long way...
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Ewallets are a great invention without arguing and still they dont completely replace your bank experience. And Google or Apple do not maintain your account in their books, they charge your bank account.
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Posted by behzod
I just wonder why would a tech company need a banking licence. Banking is not just about payments processing, but a whole world of other complicated stuff. A Google or an Apple might found own pockets banks but they will...
In reply to: Re: It's still long way...
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I just wonder why would a tech company need a banking licence. Banking is not just about payments processing, but a whole world of other complicated stuff. A Google or an Apple might found own pockets banks but they will...
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Posted by Kelly22
Personalization is a major trend among younger customers, and I think data privacy will become a bigger issue as the trend grows in popularity. I've heard a lot about how younger generations are more flexible with sharing...
In reply to: Data Security
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Personalization is a major trend among younger customers, and I think data privacy will become a bigger issue as the trend grows in popularity. I've heard a lot about how younger generations are more flexible with sharing...
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Posted by Kelly22
Good point, Jon. In order to give customers the consistency they demand across channels, there needs to be collaboration throughout the organization - especially between business and IT. That's a big step for many organizations,...
In reply to: Re: Organizational Challenges
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Good point, Jon. In order to give customers the consistency they demand across channels, there needs to be collaboration throughout the organization - especially between business and IT. That's a big step for many organizations,...
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PR Newswire
Bank Systems & Technology - August 2014Modern core systems are emerging as the foundations of effective channel integration and customer engagement initiatives.
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