Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.Using an online forum provided by Guardian Analytics, the bank has collaborated with other institutions to better protect itself.
- Posted by Kelly Sheridan “I agree - the benefits of big data are widespread, but the means of fully utilizing that data are not. Because it's a relatively new field, I imagine software for managing big data is expensive and... In reply to: The Newest Banking Game-Changer: Your Data
- Posted by DeanN051 “While I agree that there is some cross system connections needed, I think the larger issue is to recognize that interactions need to be separated from transactions in the customer and the product... In reply to: A True Multichannel Experience? Still in the Making for Many Banks
- Posted by DeanN051 “There is definitely a movement to focus more on the customer in retail banking. The tie that isn't happening enough yet is the tie between operational risk work that banks are doing and customer... In reply to: A True Multichannel Experience? Still in the Making for Many Banks