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Posted by Kelly22
Definitely. No doubt many of the young customers who use mobile banking apps have also interacted with/follow their banks on social media.
In reply to: Re: The investment in mobile is worth it!
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Definitely. No doubt many of the young customers who use mobile banking apps have also interacted with/follow their banks on social media.
In reply to: Re: The investment in mobile is worth it!Post Your Own Reply
Posted by Becca L
Agreed, and this is a perfect example of an ominchannel strategy. The bank should be able to reflect a customer complaints or raves about their service on social media with the customer's account.
In reply to: Re: The investment in mobile is worth it!
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Agreed, and this is a perfect example of an ominchannel strategy. The bank should be able to reflect a customer complaints or raves about their service on social media with the customer's account.
In reply to: Re: The investment in mobile is worth it!Post Your Own Reply
Posted by Jonathan_Camhi
In general banks should be finding ways to integrate their social media and mobile channels. So much traffic to social media sites is coming from mobile devices now. It's almost like the two channels are becoming one.
In reply to: Re: The investment in mobile is worth it!
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In general banks should be finding ways to integrate their social media and mobile channels. So much traffic to social media sites is coming from mobile devices now. It's almost like the two channels are becoming one.
In reply to: Re: The investment in mobile is worth it!Post Your Own Reply
Posted by Becca L
LOL. Scarlet Johansen is going to be very busy.
In reply to: Re: Not glasses, not watches, then what?
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LOL. Scarlet Johansen is going to be very busy.
In reply to: Re: Not glasses, not watches, then what?Post Your Own Reply
Posted by Becca L
This is an important finding, and gives some confidence to the time and investment poured into mobile strategy. For those that aren't already, firms should put "would you recommend us" banners in the mobile apps, with links...
In reply to: The investment in mobile is worth it!
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This is an important finding, and gives some confidence to the time and investment poured into mobile strategy. For those that aren't already, firms should put "would you recommend us" banners in the mobile apps, with links...
In reply to: The investment in mobile is worth it!Post Your Own Reply
Posted by Jonathan_Camhi
Joaquin Phoenix is going to be so happy in the future of wearable technology.
In reply to: Re: Not glasses, not watches, then what?
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Joaquin Phoenix is going to be so happy in the future of wearable technology.
In reply to: Re: Not glasses, not watches, then what?Post Your Own Reply
Posted by Becca L
If I left a tweet and suddently had an e-mail or phone call to address it, I think I'd be a bit freaked out they've connected my twitter username with my cell phone number (after all, my twitter/linkedin/facebook is not...
In reply to: Re: Research in action
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If I left a tweet and suddently had an e-mail or phone call to address it, I think I'd be a bit freaked out they've connected my twitter username with my cell phone number (after all, my twitter/linkedin/facebook is not...
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Posted by Kelly22
True, I bet this tactic would have a positive effect on someone who voiced dissatisfaction through Twitter then received a call from the bank - you're right, most people probably don't expect that. At the very least, the...
In reply to: Re: Research in action
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True, I bet this tactic would have a positive effect on someone who voiced dissatisfaction through Twitter then received a call from the bank - you're right, most people probably don't expect that. At the very least, the...
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Posted by Becca L
It sounds like this kind of integrtion is a bit of a roadblock or bottleneck in the M&A process, so these analytical solutions have a lot of potential to increase that rate.
In reply to: Re: M&A Activity
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It sounds like this kind of integrtion is a bit of a roadblock or bottleneck in the M&A process, so these analytical solutions have a lot of potential to increase that rate.
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Posted by Becca L
At first I imagined tons of fans bringing their ipads to take pictures at the game... It happens.
In reply to: Re: Why iPad only?
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At first I imagined tons of fans bringing their ipads to take pictures at the game... It happens.
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PR Newswire
Bank Systems & Technology - August 2014Modern core systems are emerging as the foundations of effective channel integration and customer engagement initiatives.
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