Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.Using an online forum provided by Guardian Analytics, the bank has collaborated with other institutions to better protect itself.
- Posted by Kelly Sheridan “It's true that measuring satisfaction is tough with firms of different sizes, especially since they all have different qualities. You have a point about comparing big and small banks. I did think it... In reply to: Customer Satisfaction With Banks on the Rise
- Posted by Bryan Yurcan “And of course it's a lot harder for banks to provide these services, with all the legacy architecture they have, as opposed to startups, but they still need to find a way. In reply to: The Benefits of Real Time Payments
- Posted by Bryan Yurcan “Yes, and measuring overall satisfaction in financial services in general, including banks and insurance, is even more difficult. People could have vastly different experiences with their bank and... In reply to: Customer Satisfaction With Banks on the Rise