Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.Using an online forum provided by Guardian Analytics, the bank has collaborated with other institutions to better protect itself.
- Posted by DeanN051 “While I agree that there is some cross system connections needed, I think the larger issue is to recognize that interactions need to be separated from transactions in the customer and the product... In reply to: A True Multichannel Experience? Still in the Making for Many Banks
- Posted by DeanN051 “There is definitely a movement to focus more on the customer in retail banking. The tie that isn't happening enough yet is the tie between operational risk work that banks are doing and customer... In reply to: A True Multichannel Experience? Still in the Making for Many Banks
- Posted by Yaldez4FSI “Branch is the right place to sell; as is the web. Banks will usually get the results that they: train for, measure, and reward. Being able to know which products to x-sell next will usually... In reply to: How Banks Can Make Omnichannel a Reality