A new survey from Carlisle & Gallagher Consulting Group finds that complaints often take multiple interactions to resolve.Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction.
- Posted by Kelly Sheridan “These experiments sound interesting - and necessary, with the rise of cybercrime. Better that banks discover the flaws in their security via test than from an actual attack. In reply to: Putting Cybersecurity Measures to the Test
- Posted by Kelly Sheridan “While cash will never go away, this provides good insight on what will be popular in the future. I'm curious to see where Bitcoin will go in coming years. I read the WSJ article you linked to, which... In reply to: Banking on the Death of Cash
- Posted by Kathy Burger “Lots to think about here, Arjun. I'd be interested in your insights about exactly what role banks could/should play in this evolution. It's not like they've been leading the way in the mobile payments... In reply to: Banking on the Death of Cash