The direct bank uses the mobile channel as one of the primary ways to maintain its financial relationship with customers.Looking at the biggest threats banks face in mobile with BITS’ security expert Jim Pitts.
- Posted by @AlexH_Johnson “Completely agree with Kathy and Bryan. I would emphasize, as Ross already did, that a focus on realtime is critical. As the article already stated, the whole point of omnichannel is the customer... In reply to: All Roads Lead to the Omnichannel
- Posted by Kathy Burger “Thanks for your insights, Jim. Branches will continue to exist, although undoubtedly there will be fewer of them. And the branches that remain will continue to evolve. From what I am hearing from... In reply to: A Crucial Strategy for Bank Branches in 2014
- Posted by Bryan Yurcan “"leave room to scale" is perhaps the most important point of all. As we're seeing over the last 5-10 years, channels people don't even know exist now may become commonplace not too far down the road. In reply to: All Roads Lead to the Omnichannel