Armin Ajami, vice president and senior product manager, shares how Wells is making mobile more secure for its customers.The direct bank uses the mobile channel as one of the primary ways to maintain its financial relationship with customers.
- Posted by Jonathan_Camhi “The approach definitely makes sense from a customer experience standpoint. In the end there's no point offering a new security tool if customers refuse to use it. In reply to: The Mobile Security Journey at Wells Fargo
- Posted by Kathy Burger “It's common to hear about banks using focus groups and customer feedback for product development -- not so common (at least not for me) to see it used in order to develop approaches to security. I... In reply to: The Mobile Security Journey at Wells Fargo
- Posted by Jonathan_Camhi “Sounds like bigger institutions, direct banks and new players like Moven will have an advantage going forward with Gen Y'ers. That kind of makes me sad though as I think credit unions and community... In reply to: Gen Y'ers Look For Mobile When Choosing Banks: Poll