Comments
Bank of China Opens 'Smart Branch'
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Becca L
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Becca L,
User Rank: Author
11/30/2014 | 11:35:13 PM
Re: Monitoring customer flow
All good questions, Yohaiw (sorry I dont have any answers!). This all sounds very futuristic, I'll be interested to see if they consider it a success and launch any other smart branches before the end of 2015. Also curious about the customer experience - and if there are cultural reasons this was launched in China that might not work as well in the US?
Yohaiw
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Yohaiw,
User Rank: Apprentice
11/9/2014 | 2:47:01 AM
Monitoring customer flow
Sounds interesting. How will they monitor the flow of customers in surrounding branches in real-time? Leverage security cameras? Customer's mobile MAC? Electronic Queuing?


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