Comments
What the MCX Hack Means for Mobile Payments
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Becca L
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Becca L,
User Rank: Author
10/30/2014 | 4:10:15 PM
Re: Compromised emails
What's going on here with emails and usernames feels more like a personal attack than if my credit card was stolen. The latter is much less annoying from a customer point of view because the banks and issuers have a system for handling it all for you, but changing an email address is a frustrating and time consuming ordeal for the consumer. Maybe fear of having to go through the motions of changing email will be enough to convince consumers multi-factor authentication is worth the hassle.
Jonathan_Camhi
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Jonathan_Camhi,
User Rank: Author
10/30/2014 | 4:04:55 PM
Re: Compromised emails
Yeah everyone is touting multi-factor authentication right now. The issue is actually getting customer to use it. Gmail has offered multi-factor authentication for a long time. But no one I know uses it. And companies are hesitant to force customers to use it because they're afraid of the impact on customer experience.
Becca L
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Becca L,
User Rank: Author
10/30/2014 | 3:59:39 PM
Re: Compromised emails
I guess this all comes back to the need for next-level multi-factor authentication, so that even an email and dictonary isn't quite enough.
Jonathan_Camhi
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Jonathan_Camhi,
User Rank: Author
10/30/2014 | 3:56:48 PM
Re: Compromised emails
Yeah, he definitely mentioned that most people would hate to change their email. But there are so many fraud avenues opened up by having your email compromised. Spear-phishing attacks have become so much more sophisticated now, and if your email is compromised then you can probably expect to start getting some of those.
Becca L
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Becca L,
User Rank: Author
10/30/2014 | 3:47:22 PM
Compromised emails
Too many stories like this is the early days of ApplePay could have a big impact on mobile payment adoption. As someone who is very excited by the idea, I hope this is the end of it for a while.

On another note, Zurwaski advised anyone whose email was compromised to change it. Excuse me? Change your email? Eek, changing your phone number and alerting all your contacts is difficult enough, changing an e-mail is a serious ordeal - just thinking of all the sites and services subscribed to with my main address causes me to cringe.

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