Report: Most Credit Card Customers Still Donít Understand Key Terms
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Becca L
Becca L,
User Rank: Author
10/17/2014 | 5:49:27 PM
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Interesting article, thanks Jon. Those who design brochures seem more focused on happy sunshine pictures rather than providing any real, actionable information. There are asterisks and fine print everywhere. Tons of abbreviations and few definitions.

If you look at the instructions and warning labels that come with prescription or OTC drugs, they are written at a 3rd grade level - I think by law. It's interesting that banks aren't held to the same standard for mass-produced brochures. I can see how it can get more complicated when discussing more complex terms, but late fees and APR details could certainly be spelled out with more care.

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