Core Systems: The Foundation of Customer Experience
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User Rank: Author
8/20/2014 | 4:42:06 PM
Re: true across industries
Good point, I guess we'll see whether insurers will be more liekly to invest in core systems upgrades than banks in the coming years.
Nathan Golia
Nathan Golia,
User Rank: Author
8/20/2014 | 3:21:01 PM
true across industries
We see the same phenomenon in insurance. In order to get where they want to be from a customer experience and interaction perspective, insurers have to change the back-end systems that support their business for the 21st century.

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