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2010's Elite 8 Honorees: Where Are They Now

The recent economic turmoil and a tougher regulatory environment continue to challenge bank technology executives, who must work to improve the customer experience while cutting costs and boosting efficiencies in order to remain competitive. Bank Systems & Technology checked in with the 2010 Elite 8 honorees to see how today's challenges have changed their responsibilities and their banks' focus over the past year.
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Paul Johnson, EVP and CIO of Winston-Salem, N.C.-based BB&T and a 2010 Elite 8 honoree, notes that while his job responsibilities haven't changed over the past year, the importance of IT to the organization's overall success continues to rise. "With that comes greater responsibility to find opportunities to create operating leverage and execute at even higher levels," Johnson explains.

BB&T recently completed a successful three-year IT transformation program and is applying its improved capabilities to enabling the bank's business units and corporate support functions to address challenges and opportunities wherever possible. According to Johnson, the bank's key areas of focus will be risk management, meeting regulatory demands, enhancing enterprise information management and analytics capabilities, enterprise automation and optimization, and executing key business initiatives.

The coming year will bring continued -- and increasing -- challenges for Johnson's team, he acknowledges. "We must be ever-mindful of the climate and navigate through the challenges, which include a continued tough economy and tougher regulatory environment, IT consumerization, fewer revenue opportunities, and tougher competition," he points out. "Only a few levers will be available to weather the storm.

"Expense management will be key," Johnson continues. "However, executing on key competitive plays will be important. From an IT perspective, the systems still must run and regulatory requirements still must be met. We expect fewer discretionary dollars and a narrower focus on investment opportunities."


Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio

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