Content posted in February 2014
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RBS to Halve its Technology Platforms
The cost-cutting move is part of an overall restructuring at the troubled bank.
A Growing Security Risk in IT Automation
The increasing use of automated processes could expose organizations to new forms of malware if proper monitoring and controls aren’t put in place.
How SaaS-Based Project Management Helps ATB Automate Workflow
ATB Financial’s deployment of AtTask project management tool is a lesson in how overstretched IT departments could leverage business units for enterprise SaaS rollouts.
Mobile Banking: Making Security and Convenience a Package Deal
The key to mobile security success is a multi-layered approach that enables companies to verify who their customers are and what they are authorized to do.
How to Craft a Legal Social Media Policy for Employees
Organizations often have to consider a number of competing interests when crafting a legal and compliant social media policy.
The Regulatory Pressure Cooker: Retail Banks Evaluate Their Budgets
Banks must spend wisely on the increasing regulatory burden.
Sun National Names New COO
Jack Allison will oversee IT, as well as several other departments, at the bank.
PNC Launches New Money Management Tool for Small Businesses
The additional features to the Cash Flow Insight tool are designed to help businesses reduce paper.
Smaller Banks Leverage Partners for Big Data Insights
New technology trends are helping smaller banks take advantage of their data with third-party partners.
How MasterCard Is Pushing Mobile Payments Ahead
MasterCard unveiled a number of new initiatives at Mobile World Congress this week that could help further mobile payments in the U.S. and abroad.
Wells Fargo Names New Chief Data Officer
Charles Thomas previously served in the same capacity at USAA.
The Continuing Evolution of Customer Experience
BBVA's acquisition of "the bank that doesn't suck" is part of the industry's overall move away from traditional service models.
Cyber Security: HSBC Offers Two-Factor Online Authentication
HSBC will begin offering additional online authentication in the wake of increasing attention on security after the retailer data breaches.
Cracking the Financial Services Social Media Cipher
How customer communities can help banks address customer service challenges in the age of social media.
How New York State Is Looking to Regulate Bitcoin
A New York State regulator emphasized the need to balance preventing money laundering with encouraging innovation in a public Q&A on Reddit yesterday.
Upgraded Citi Mobile App Strives to Meet Customer Expectation
The bank sought customer feedback when creating its newly redesigned app.
How Collaboration Fueled Launch of BNY Mellon’s New Payments Infrastructure
Operational efficiency, continuous process improvement and faster time to market are anticipated benefits of what BNY Mellon Treasury Services CIO Saket Sharma calls a "payments ecosystem."
clearXchange Adds Capital One to P2P Payments Network
clearXchange gets a boost from adding a new bank, and considers new strategies to attract users.
Mobile Banking Trends For 2014
Mobile banking will continue to evolve as more nuanced offerings come to the marketplace.
How Banks Can Stay On Top of Customer Expectations
Banks need to cater to the online, always-on-the-go consumer.
Help Wanted: Need Banker Willing to Deal With Marijuana Business
Last week’s guidance from regulators gives banks little reason to provide services for legal marijuana businesses.
Why Big Data In The Enterprise Is Mostly Lip Service
Here are six reasons organizations are taking the wrong approach to big data or not utilizing it at all.
BBVA Compass CIO Iniesta Looks to Revolutionize the Customer Experience
Digital transformation and pursuing omnichannel initiatives are big keys for the bank in 2014.
3 Reasons Why Data Breaches Should be Combated with Card Instant Issuance
Instant card issuance can help banks quickly react to a data breach, cutting costs and improving customer service.
How Single Use Virtual Cards Can Improve Digital Payments Security
Single use virtual cards are one way banks can help customers secure online payments in the wake of the Target breach, but gaining customer adoption remains a challenge.
Let's Be Friends: Banking & Merchant Trade Groups Launch Cybersecurity Partnership
After weeks of finger-pointing regarding responsibility for responding to recent card breaches, 13 trade groups say they will cooperate on information sharing and improved card security technology.
Why Businesses Can’t Ignore US Cybersecurity Framework
Industry leaders and President Obama call the framework just a first step in creating a cybersecurity playbook for 16 US critical infrastructure sectors. But this is more than just a reference manual.
Breaking Down the Impact of the Target Breach
The payments, banking and retail industries are still experiencing the fallout of the major data breach that hit Target last year. We take a look at the numbers behind the breach’s repercussions for banks, hackers and consumers.
Leveraging Data and Analytics to Circumvent Legacy Systems Challenges
With new data and analytics solutions banks may be able to improve their product development and speed-to-market, and put off the question of a core replacement indefinitely.
Feds Launch Cyber Security Guidelines For US Infrastructure Providers
The White House released the first version of its cyber security framework for protecting critical infrastructure. But critics say these voluntary guidelines enshrine the status quo.
Webster Bank CIO Colin Eccles Pursues Technology to Create Efficiency
The Waterbury, Conn.-based bank is also pursuing self-service initiatives to optimize the customer experience.
U.S. Bank Pilots Voice Biometrics As Secure Way To Access Card Accounts
In an expansion of work on voice recognition that U.S. Bank and Nuance Communications started last year, the technology is being used to eliminate passwords, PINs and security questions.
Could Banks Hold Back Faster Payments in the U.S.?
The Fed is pushing to implement a faster payments system in the U.S., but getting banks to buy into it will likely be a big challenge.
Collaborate or Lose Out: Working Together to Win the Mobile Payments Race
The role of agile development methodologies in the adoption of standards in mobile payments technology.
The Power Of Social Payments
RBC became the first North American bank to roll out a P2P service using Facebook Messenger, as the trend of social media payments looks to be ready for take-off.
Misys Acquires IND Group
The acquisition will add a digital banking suite of products to Misys' portfolio.
IT Pros Winter Olympics: 13 Breathtaking Competitions
Nordic Combined Troubleshooting: Not for the faint of heart. Resolve your non-technical spouse's email connectivity issue over the phone, in the air, while ski jumping.
Banks Set Stage For Customer Acquisition With Data Analytics
Data-driven customer acquisition will continue to be elusive for banks that don’t invest in effective data management processes and structures.
Most U.S. Consumers Uncomfortable with Using Alternative Currencies
A new survey shows that U.S. consumers are mostly unaware of Bitcoin and the concept of alternative currencies, and also would never use them.
Washington Trust’s Senior VP Of Technology Looks To Marry Regulatory Compliance With Efficiency
Compliance investments can help the bank improve strategically, says tech chief John Sullivan.
Do You Trust Your Third-Party Vendors?
Banks need to work to build stronger vendor security now.
Fifth Third Launches Enhanced Payment Solutions For Commercial Card Customers
The enhancements are designed to help commercial customers move away from costly paper-based payments such as checks.
Survey: Most Employees Are Unaware of Their Company’s Data Security Protocols
Lack of awareness among employees about their firms’ security tools and policies is leading to startlingly insecure file sharing behaviors in the workplace.
Creating A Strong Foundation for Securing Payment Data With PCI Standards
The challenge of keeping data safe can’t be solved by a single technology, standard, mandate, or regulation. The PCI Security Standards Council is an example of the industry collaboration that is needed today.
Washington Federal Signs On to Fiserv’s DNA Account Processing Platform
Washington Federal, the largest bank in Washington, selected the platform to support future growth through improved customer experience.
No One Solution in the Cybersecurity War
Banks, and third parties they work with, face a dizzying array of security attacks like never before.
Bank Of America's 'Why Stop There?' Cloud Strategy
Getting IT pros to give up old habits is one of the hardest things about building a new, private cloud architecture.
Hotel Company Investigates Data Breach, Card Fraud
White Lodging, which manages 168 hotels under Hilton, Marriott, and Sheraton brand names, is investigating a suspected credit and debit card breach
Mobile Commerce: The Next Fraud Frontier
Mobile commerce continues to grow, but fraud prevention tactics in this channel need to grow at an equal pace as well.
Finding The Balance Between Compliance & Security
IT departments can reduce security risks by combining the flexibility of ISO 27000 with the stringent requirements of PCI. Here's how.
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