December 2014- Social media efforts in financial services institutions are typically marketing-led initiatives that focus on branding and customer awareness without sufficient attention to ROI, according to new research from UBM Tech. The survey of professionals in banking, insurance, and capital markets, sponsored by Dell, set out to answer key questions on social media use in financial services. A minority of the financial institutions that responded are taking a broader, enterprise view of social media that seeks ...
October 2014- Information Technology (IT) is no longer only the steward of middle- and back-office functions, but a critical business partner to growth. In this three-part white paper series, we'll explore the key challenges that financial institutions' IT functions must address: legacy modernization, in which we'll discuss how to bring legacy systems into the 21st century; data management, where we'll reflect on the need to access and aggregate data for regulatory reporting and customer facing initiatives; and ...
Many organizations lack visibility into how employees spend their time. They struggle to answer such questions as:
• What percent of time is spent in value-added activities?
• What percent is spent idle or on activities not directly related to work objectives?
• Which applications do employees access, when and for how long?
• Do the applications correlate with employee roles and assigned tasks?
Read this Executive Perspective ...
June 2014- Online delivery of regulated consumer disclosures gives financial services companies the ability to control the process as well as gather comprehensive evidence to prove compliance with laws and regulations. Customers also benefit from a more convenient and faster process. Everyone wins. But delivering consumer disclosures electronically requires special consideration. The key is to ensure all legal requirements are met in a way that provides a great customer experience and drives adoption. This 7-page white paper ...
September 2014- There's an elephant in the room that nobody's talking about. Aging application portfolios are putting many organizations at risk, eating up valuable resources while important IT initiatives are being deferred due to lack of time or money. The technology imperatives for insurance and other financial organizations to modernize their mission-critical systems have never been clearer. Meanwhile, business leaders' demands on IT are also increasing, for more agility, faster times to market and quicker returns on ...
June 2014- Big data...The market is exploding with massive quantities of structured and unstructured data, which must be collected, sorted and stored safely. This brief shows real world examples of how SSD technology solves key customer challenges across the financial services industry.
March 2014- Data Governance is the practice of putting standards, processes and controls around enterprise data to ensure availability, usability, integrity, and security of the data employed in an enterprise. Organizations use a variety of solutions including data quality and master data management to ensure the integrity of the non-transactional data (data in rest). Despite the criticality of the transactional data (data in motion), very little attention has been given to ensure its integrity. With the recent ...
February 2014- A Nucleus Research study on the ROI of IBM OpenPages GRC software, based on customer interviews and external research.
February 2014- Read this independent research report to learn how business managers around the world are using Cloud applications. Discover the top motivations for adopting the Cloud, the most common problems and recurring pitfalls; common barriers to Cloud application integration and the consequences of security breaches and compliance issues.
February 2014- The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
February 2014- Today's retail banks are run for bankers, with a focus on processing transactions and containing risk. Of course, that means that banks have reaped what they've sown. To consumers, a bank is little more than a place for storing and transferring money. That perception mattered little until recently, when Internet-only banks, mobile payment services, and nonbank transaction providers like Google Wallet and PayPal began eating into banks' core transaction business.
February 2014- According to a summer 2013 survey by Bloomberg Businessweek Research Services (BBRS) of banking executives around the world, more than 70 percent say customer centricity is very important to them. Among other attributes, they cite customer centricity as key to helping staff better understand customer profitability. Bankers also see it as the doorway to providing customers with a consistent and personalized experience.
February 2014- Proliferating channels, heated competition and increasingly demanding customers have made it imperative for banks to provide an exemplary customer experience across all touch points. Banks that get customer experience management right can reap myriad benefits, including increased cross-sell and up-sell success, decreased contact center traffic, and ultimately more satisfied customers.
October 2013- Buoyed by strong and accelerating demand, the market for data quality tools grew substantially in 2012, and many of its smaller vendors capitalized on customers' desire for faster implementations, lower total cost of ownership and more flexibility. This report will help you find a suitable vendor.
August 2013- This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat which highlights the industry move to private cloud technology and hybrid cloud environments through dual-source virtualization wherein companies value security, performance and support in a quest to build the new IT paradigm.
Uh-oh - you're facing an IT audit, but you can't just drop your normal responsibilities to prepare for it. One thing's for sure - this is no time to panic! You need to balance the audit requirements and your daily routine.
In this new white paper, learn five key tips for handling auditors, and the best way to get them what they need while juggling your normal priorities. Read it today.
Collecting data for your company is only half the battle. Data becomes truly valuable when it's changed into insights.
In this case study, see how one large traffic analysis and control company turned cumbersome data into powerful analytics, thanks to the Toad Business Suite.
April 2013- Grid technology in banking is now over 10 years old. With age has come maturity: grid today is less a specialist technology and more a commodity in its own right. Today, almost all investment banks of whatever tier have a grid solution of some sort, be that 20 cores servicing a 3rd party trading application or 20,000 cores providing enterprise grid services. Early adopters of grid in the late 90s had to create their own solutions, drawing on ...
April 2013- This paper describes best practices on how to spread the computational demands of advanced risk analytics across a dynamic grid computing environment. With a more advanced and capable computing infrastructure, banks can move from reactively measuring risk to actively managing risk based on timely insights drawn from rigorous analysis, all while benefiting from a lower total cost of ownership.
March 2013- In this whitepaper, learn about the benefits and challenges of getting an application rationalization effort started and implementing a strategic plan to quickly demonstrate results.
March 2013- Get an in-depth look at how financial services firms examine their project management processes, decision-making processes involved once project failure is deemed likely, and how firms manage the fall-out from such decisions.
March 2013- Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business Intelligence tools-used to analyze data, identify trends, and support business decisions-continue to gain in popularity among companies of all sizes as they seek to optimize efficiency and effectiveness and gain a competitive edge. While large investments in conventional on-premise Business Intelligence solutions are impractical and unattractive to most businesses at this time, the allure of Software-as-a-Service or Cloud business intelligence (BI) ...
How IT risk management can shape the reputation and value of a company
It's no secret that the reputation of your financial institution is at risk every day. An IT issue can set in motion a series of events that can have significant impact on business value, affecting your firm's reputation.
IBM conducted a worldwide study examining how security and business continuity can shape the reputation and value of a company. ...
S&D White Paper: "Revolution of the customer-focused enterprise"
When it comes to technology, change is constant, inevitable, and largely beyond our control. We can't know what the future of the customer landscape will be, but successful organizations understand that being prepared for constant change in customer landscapes may be the best strategy to win in the future. With insights from this white paper, your organization can answer key questions, such as:
Customer Focused Enterprise in Banking
GBS White Paper: Forego creating products, "Bank on the Customer"
Though the global economy is still shaking off the effects of the past and current financial crises, banks in both the emerging and developed economies have an opportunity to manage enormous capital growth and wealth creation. To regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves by jettisoning old, ...
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