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November 2014- Regional and community banks are in a difficult position today, trying to balance available resources with real and urgent business needs. The key is analytics. No matter the size of the institution, the banks that are the most adept at customer analytics earn the advantage over the competition. Analytics enable banks to better understand their customers. Analytics provide insight for banks to define their customer experience and guide the business in developing its sales and ...
April 2014- It is important to understand key trends and developments that are making compensation an issue of concern to decision makers. Incentive compensation management (ICM) technologies can simplify and improve efforts to organize and incent workforces to strive to succeed.
April 2014- For many businesses, calculating incentive compensation remains a manual process that takes too much time, produces too many errors, and lags selling activity by about 3 months. Read this summary for a better understanding of how SPM can transform your sales process for business success.
March 2014- Primeton Technologies has helped companies large and small around the world modernize their software development and deployment infrastructures. Primeton has been part of successful rollouts at the Bank of China, the Bank of Shanghai, China Mobile, and Hong Kong and China Gas, among other companies. Now Primeton Software Inc. is ready to use this expertise to assist U.S. businesses.
February 2014- This research paper looks at why banks need to adopt a commercial credit analytics capability so they can effectively analyze the enormous volumes of their underwriting and commercial loan data, and evaluate risk and prevent losses.
February 2014- Proliferating channels, heated competition and increasingly demanding customers have made it imperative for banks to provide an exemplary customer experience across all touch points. Banks that get customer experience management right can reap myriad benefits, including increased cross-sell and up-sell success, decreased contact center traffic, and ultimately more satisfied customers.
September 2013- Customer onboarding is one of the most important events in the life cycle of a banking customer, setting the stage for the entire relationship going forward. When an account opening experience is slow or painful, it can leave your customer with a negative impression that may linger for months, eating into future sales and even leading to defections. This is hardly conducive to success in an industry where institutions are working overtime to sign up ...
September 2013- The premise of Consumer Directed Healthcare is: if consumers are made more accountable for the cost of their healthcare, they will become more responsible healthcare consumers - and overall healthcare costs will decrease. The rising cost of healthcare in the US has been well documented - and is growing at unsustainable rates. Health insurance premiums have outpaced wages and inflation every year since 1998. As a result, employers - who continue to bear the majority of ...
Customer Focused Enterprise in Banking
GBS White Paper: Forego creating products, "Bank on the Customer"
Though the global economy is still shaking off the effects of the past and current financial crises, banks in both the emerging and developed economies have an opportunity to manage enormous capital growth and wealth creation. To regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves by jettisoning old, ...
April 2013- IBM Content Analytics, an enterprise-scale, open-standards based analytics platform, enables organizations to access, aggregate and analyze unstructured content from internal and external sources to improve customer service, deepen customer relationships and ultimately increase revenue.
February 2013- White paper that was authored by IDC. Content analytics provides organizations with a net new opportunity to address a wide range of critical business problems that feature large amounts of unstructured data or feature a combination of unstructured and structured data. Coming to a more complete understanding of these critical problems more quickly is currently a best practice that allows enterprises to outperform their peers in avoiding significant cost outflows or in gaining the perspective ...
January 2013- The banking industry is challenged by increasingly empowered customers, stringent government regulations, fragmentation and disintermediation. Smarter Commerce from IBM helps banks put the customer at the center of decisions and actions, increasing loyalty and revenue while enabling growth.
The selection and implementation of an imaging and document management solution can seem overwhelming. Your institution will have many concerns and questions as you work through the selection process, but ultimately must ensure that the needs and requirements of your institution will be met in the product selected.
A successful implementation starts with the right foundation. This document is meant to help you build that foundation by understanding and working through critical steps ...
As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received.
Read this white paper from IBM to learn about applying predictive analytics ...
November 2012- Read this whitepaper and learn about leading companies applying predictive intelligence to proactively mitigate and manage complexity-fraught risks, while bringing value to their bottom line and their brand.
Cloud computing has emerged as a technology almost every industry that provides or consumes software, hardware, and infrastructure can leverage. The technology and architecture that cloud service and deployment models offer are a key area of research and development for geographic information system (GIS) technology.
GIS in the Cloud provides an overview that includes a definition of cloud computing and discusses the differences between the three core cloud service models - Software as ...
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
• Inbound marketing
• Event-based marketing
• Digital marketing and personalized retargeting
• Web analytics
• Mobile and social channels
• Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers can increase ...
With a staff of more than 60,000 people dispersed across the United States, U.S. Bank needed a robust and intuitive program that would allow it to send crucial information in the event of an emergency.
The bank turned to BlackBerry? Alliance member Tenet Computer Group Inc. (Tenet) to roll out a customized version of its PINpoint application.
The app automatically collects up-to-date information from authoritative sources, pulls contact information and documents ...
Despite uncertainty over the ultimate form and scope of the rules, smart financial services companies are moving ahead to prepare. Dodd-Frank is law, and many key provisions will be implemented regardless of how the next months' proceedings play out and political winds blow. The Volcker Rule will alter how banks trade and invest. The Collins Amendment will intensify capital requirements. The Lincoln Amendment will require some banks to spin off their swap desks.
February 2012- With capital expenditure requests getting more and more scrutiny and even downright declined out of hand, it is more important than ever to correctly and completely state the entire return on investment on any process improvement or automation project. This white paper will help lines of business owners, business transformation directors, and project managers capture not only the most obvious areas for savings but more importantly, those often overlooked areas for hard and soft dollar ...
February 2012- As discussed in this white paper, one of the core ideas behind a financial institution's analytical transformation effort is its ability to understand, analyze, and report on various types of risk in an integrated manner. It is a known fact that business models are beset with risks that include credit risks (the risk of counterparties to make good on contracts resulting from a financial transaction), market risks (the risk posed to the business by the ...
The banking industry is changing rapidly. Banking customers have more product, channel and banking choices than ever - yet banking products are largely undifferentiated. Customer loyalty is diminishing globally as banks struggle to regain trust. As the world's financial institutions seek to rebuild customer trust in their banks and brands, innovation around customer retention and customer engagement are imperative.
This is being made more complex by the increasing range of choices available to ...
January 2012- This study presents current thinking on the challenges insurance executives face in acquiring and reatiner customers. Read it now and understand the impact business analytics are having on today's insurance industry.
January 2012- This whitepaper unveils research that shows how banks are moving beyond organization silos, infrastructure complexities and other constraints -- toward an operation focused on the client.
January 2012- Read this whitepaper and learn how your financial services organization can use analytics to understand customer profitability and lifetime value across all products and business lines.
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INSURANCE: Architecture/Infrastructure, Claims, Customer Insight/Business Intelligence, Distribution, Management Strategies, Policy Administration & Management, Regulation/Financial Systems, Security/Risk Management