The 2009 SIFMA-IBM Technology Survey Results
Download these survey results and find out what SIFMA members revealed about new technologies and computing models and how they are managing major industry challenges.
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Unlocking the Value of Account Opening With Component Business Modeling [ Source: IBM ]
June 2009 - Worldwide, banks are looking for ways to eliminate the inefficiencies that have crept into their business structures, not only to reduce operational costs, but to better attract and keep customers. The new generation of customers, accustomed to increasingly innovative shopping experiences, insists on satisfying and faster interaction with financial institutions. Driven by high customer expectations and competitive pressures from market leaders, banks are being forced to reassess their delivery and customer management strategies. As an ....
The Opportunity for Banks in Alternative Payments [ Source: Moneta Corporation ]
January 2009 - This white paper, co-authored by SunTrust Bank and Moneta executives, provides a banker's perspective and market analysis of the alternative payments marketplace, projected to reach 30% of all online payments by 2012. Consumers are increasingly choosing free payment solutions which offer convenience, security and online privacy. PayPal and BillMeLater have become the dominant providers, limiting bank opportunities for interchange, deposit retention and online consumer services. This paper outlines what banks can do to capture alternative ....
Security For Online Banking That Users Want and Will Pay For [ Source: PhoneFactor ]
February 2009 - A Harris Interactive study reveals how online banking customers perceive the current level of security provided by their financial institutions and their willingness to adopt additional security measures. Key findings point to an opportunity for financial institutions to leverage PhoneFactor, a unique phone-based authentication solution, to increase customer loyalty and win new business.
The Strategic Impact of Billing on Subscription Based Businesses [ Source: Vindicia ]
April 2008 -
The most strategic decision e-commerce merchants will make is how they will bill customers for their services. Yet very few merchants give this function the same weight and attention they give to other important elements of their business. Compounding the challenge, billing infrastructure is also likely an area in which these same merchants have little or no experience.
This white paper will defend the argument for the strategic criticality of billing infrastructure, examining ....
CashEdge 2007 Consumer Online Banking Study [ Source: CashEdge ]
September 2007 - CashEdge, a provider of innovative online financial applications for banks, credit unions and wealth management firms commissioned its second annual Consumer Online Banking Survey to examine the online banking behavior and preferences of consumers. The survey focuses on: • Consumer interest in online banking services; • Demand for immediate services, e.g. online account opening and funds transfer; • Frequency and preference of online banking usage as compared with branch; and ....
Profit From Your Online Channel: Acquire Profitable Customers with an Integrated Approach to Real-Time Account Opening & Funding [ Source: CashEdge ]
April 2008 - The online channel is increasingly becoming the most important tool available to financial institutions for the acquisition of new, profitable customers. "Profit From Your Online Channel: Acquire Profitable Customers with an Integrated Approach to Real-Time Account Opening & Funding," discusses how financial institutions can successfully implement an instant account opening and funding solution to help cost-effectively maximize customer acquisition, improve customer experience and increase new account close and funded rates to 60+ percent. ....
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