How Banks are Driving Online Conversions & Building Customer Loyalty with Live Chat
[ Source: Netop ]
February 2012-
Live chat is essential to the success of the online channel for today's banks and credit unions. Its importance simply cannot be overstated. <br><br>
At a time when customer retention is more important than ever, the value of
quick answers and personal, human interaction is crucial, not only to achieve customer satisfaction, but to bolster the banking relationships upon which financial institutions are built. Live chat does that?while also ...
Outsourcing, Hybrid Style: A New Blended Approach to Payment Processing
[ Source: WAUSAU Financial Systems ]
November 2011-
Rapid change is occurring in the payments space to keep up with new demands and
new channels. Some are investing in new technology to keep up with demand, most notably integrated receivables platforms that run in tandem with new and existing receivables channels. But the competition for capital at many banks is making investments in receivables processing systems daunting. <br><br>
Other banks are outsourcing their lockbox networks altogether, leaving third-parties ...
Customer Centricity: The Key to Success in Retail Banking
[ Source: Kofax ]
July 2011-
Two years after the financial crisis, economies worldwide have started to recover. Banks and financial institutions, however, have not benefitted as much as they normally would, as GDP growth no longer automatically translates into increased customer confidence, especially in developed markets. Households and business clients have remained tentative about entering long term borrowing contracts and have created a savings surplus instead. The slowdown has forced many banks to redirect their focus to retail banking and ...
State of the ECM Industry 2011: How well is It meeting business needs?
[ Source: Kofax ]
July 2011-
Over the last few years, Enterprise Content Management has been one of the fastest growing areas of IT, outstripping traditional enterprise applications with its double-digit growth. Driven partly by the need to contain content chaos, but more positively, by the need to maximize employee productivity, improve knowledge sharing and reduce fixed costs, ECM has taken its place at the IT top-table, both as a concept and as a product. <br><br>
...
The Business Case For Automating Document Driven Business Processes
[ Source: Kofax ]
July 2011-
The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes. <br><br>
Information enters organizations in a number ...
Governance, Risk, and Compliance Services from SAP: Addressing Risk and Achieving Regulatory Compliance
[ Source: SAP ]
September 2011-
Learn how SAP services for governance, risk, and compliance (GRC) can help your enterprise assess the state of its business processes, procedures, and controls. The SAP Services
Spurring Innovation and Increasing Customer Satisfaction in the Finance Industry
[ Source: Magnolia Americas, Inc. ]
July 2010-
Internet banking continues to grow, spurred by competitive pressures and rising customer expectations. In support of their online banking businesses, financial institutions must build and manage rich consumer and business Web sites. Further, industry deregulation and the financial meltdown of 2008 have led to a complex and somewhat unique set of challenges at financial institutions. In essence, it is especially critical to have the right CMS tools for the job that comply with industry standards.
Magnolia's ...
Workforce Management Technologies Increase Profitability
[ Source: Kronos ]
May 2010-
IDC Financial Insight’s Analyst Connection discusses how an increase in innovation throughout financial services organizations will drive future success in 2010 and beyond. One key area of focus for financial institutions is the exploration of workforce management. Employees remain a key but often underutilized resource for all financial institutions.
Utilizing workforce management tools and technologies allows institutions to optimize the untapped opportunity their employees represent, not only to reduce cost and increase profitability, ...
The Yin and Yang of Financial Disruption
[ Source: IBM ]
June 2009-
Even as nations take unprecedented measures to respond to the global financial-now-economic crisis, exacerbated structural tensions in the global financial system are yet to be resolved. But it cannot be done by any one institution or even one government. Rebuilding trust and moving from crisis, to health, to wealth will require committed, concerted effort from industry, government and individuals. Now is the time for us to work together, address the fundamentals and innovate.
Getting Ready for the SEPA Pricing War
[ Source: ILOG, Inc ]
April 2008-
Learn how to make pricing systems more flexible so banks can quickly and easily introduce new revenue-generating products; define new pricing structures (bundles); and move from product-centric pricing to customer-centric pricing.