How Banks are Driving Online Conversions & Building Customer Loyalty with Live Chat
[ Source: Netop ]
February 2012-
Live chat is essential to the success of the online channel for today's banks and credit unions. Its importance simply cannot be overstated. <br><br>
At a time when customer retention is more important than ever, the value of
quick answers and personal, human interaction is crucial, not only to achieve customer satisfaction, but to bolster the banking relationships upon which financial institutions are built. Live chat does that?while also ...
Customer Centricity: The Key to Success in Retail Banking
[ Source: Kofax ]
July 2011-
Two years after the financial crisis, economies worldwide have started to recover. Banks and financial institutions, however, have not benefitted as much as they normally would, as GDP growth no longer automatically translates into increased customer confidence, especially in developed markets. Households and business clients have remained tentative about entering long term borrowing contracts and have created a savings surplus instead. The slowdown has forced many banks to redirect their focus to retail banking and ...
State of the ECM Industry 2011: How well is It meeting business needs?
[ Source: Kofax ]
July 2011-
Over the last few years, Enterprise Content Management has been one of the fastest growing areas of IT, outstripping traditional enterprise applications with its double-digit growth. Driven partly by the need to contain content chaos, but more positively, by the need to maximize employee productivity, improve knowledge sharing and reduce fixed costs, ECM has taken its place at the IT top-table, both as a concept and as a product. <br><br>
...
Spurring Innovation and Increasing Customer Satisfaction in the Finance Industry
[ Source: Magnolia Americas, Inc. ]
July 2010-
Internet banking continues to grow, spurred by competitive pressures and rising customer expectations. In support of their online banking businesses, financial institutions must build and manage rich consumer and business Web sites. Further, industry deregulation and the financial meltdown of 2008 have led to a complex and somewhat unique set of challenges at financial institutions. In essence, it is especially critical to have the right CMS tools for the job that comply with industry standards.
Magnolia's ...
Workforce Management Technologies Increase Profitability
[ Source: Kronos ]
May 2010-
IDC Financial Insight’s Analyst Connection discusses how an increase in innovation throughout financial services organizations will drive future success in 2010 and beyond. One key area of focus for financial institutions is the exploration of workforce management. Employees remain a key but often underutilized resource for all financial institutions.
Utilizing workforce management tools and technologies allows institutions to optimize the untapped opportunity their employees represent, not only to reduce cost and increase profitability, ...
Enterprise Capture: Enabling Customer Service Improvement, Cost Cutting, And Compliance For Financial Institutions
[ Source: Kofax ]
July 2011-
Today the financial services market is experiencing unprecedented transformation. Restructuring, consolidation and volatility are driving significant structural changes in the investment and retail banking sectors. Banks are responding by actively looking for ways to improve liquidity, restore investor confidence, increase customer retention and better compete for deposits. They recognize the need to streamline business processes to better support their clients during account opening, loan origination, mortgage processing and portfolio management. <br><br&...
Capture and Business Process: Drivers and Experiences of Content-Driven Processes
[ Source: Kofax ]
July 2011-
Over the years, we have charted a slow but steady increase in the number of organizations transitioning from basic scanning of paper documents for archive, to the more sophisticated recognition and capture of multi-format content as input to business processes. We have frequently recorded a strong return on investment performance from these scanning and capture projects, but, as evidenced by this year's results, there is a considerable variation in levels of adoption and maturity across ...
Increasing Bank Profitability and Managing Risk with Business Intelligence
[ Source: Onward Systems Inc. ]
March 2009-
In the wake of IndyMac and many others, and the failures of both Freddie Mac and Fannie Mae, banks are worrying more and more about tracking their spending and making ends meet, trying to achieve profitable accounts while at the same time turning around riskier customer ventures. The nation’s banks are increasingly facing the credit crunch due to the sub-prime loan debacle. While financial stability and a surplus economy might be a mere vision ...
Customer-Centricity -– Strategy for Survival
[ Source: SunTec Business Solutions ]
July 2008-
Customer relationships have taken center stage in the financial services industry today. In order to sail through the tough competition and sustain revenues, it is important for financial institutions to focus on retaining their profitable customers. Aiming to achieve customer-centricity, banks around the world have implemented various strategies -– some are enterprise-wide strategies while others are departmental -- but they still fall short of achieving substantial success. In essence, it is essential for banks to ...
A White paper on Social Media for Banks and Financial Services Firms
[ Source: zensar ]
June 2010-
This paper provides bankers with the background needed to understand the world of social media and to determine how to best navigate within this changing online demography. It is intended to provide a blueprint of what social media is today and how it can be harnessed for banks and financial services firms. The paper also discusses a model with recommended practices for the successful implementation of social media planning strategy.
The following topics are addressed ...