Customer Success Story: Financial Services
[ Source: Black Duck Software ]
May 2012-
A global financial services giant finds that the Black Duck Suite enables it to realize the compelling economics of open source software while solving the significant management, compliance and security challenges that weighed down productivity and exposed the organization to legal, operational and financial risk.
Bank Improves Crisis Management Communications with Help from BlackBerry
[ Source: BlackBerry ]
April 2012-
With a staff of more than 60,000 people dispersed across the United States, U.S. Bank needed a robust and intuitive program that would allow it to send crucial information in the event of an emergency.<br><br>
The bank turned to BlackBerry® Alliance member Tenet Computer Group Inc. (Tenet) to roll out a customized version of its PINpoint application.<br><br>
The app automatically collects ...
Investment Management - Business Economics
[ Source: CAPCO ]
April 2012-
Downward pressure on fees, increasingly complex client needs and more diverse product sets are among the new realities requiring investment managers to gain better insight into profitability drivers. Some firms have begun measuring revenue in addition to the traditional profitability proxy of assets under management. However, these metrics are no longer adequate. <br><br>
Capco can help you model and understand the economics of your business today, enabling you to quickly ...
7 Critical Questions for Financial Services Firms
[ Source: CAPCO ]
April 2012-
Despite uncertainty over the ultimate form and scope of the rules, smart financial services companies are moving ahead to prepare. Dodd-Frank is law, and many key provisions will be implemented regardless of how the next months' proceedings play out and political winds blow. The Volcker Rule will alter how banks trade and invest. The Collins Amendment will intensify capital requirements. The Lincoln Amendment will require some banks to spin off their swap desks. <br&...
Information Management
[ Source: CAPCO ]
April 2012-
Financial institutions are struggling to deal with the data deluge. Outdated information management plans and poor results from initiatives such as bespoke data warehousing are compelling organizations to find better solutions. Burdened with ongoing business and regulatory change, redundant and siloed information, and inadequate stewardship, financial services organizations need strategies that address key enterprise data management issues while answering the concerns of diverse, impatient stakeholders. <br><br>
Capco can help our ...
Sales and Service
[ Source: CAPCO ]
April 2012-
What are the forces reshaping the financial services industry? <br><br>
Customer expectations are evolving and new channels are proliferating. Credit and market risks are growing. The lines between traditional and nontraditional banks continue to blur. These and other factors are having an unprecedented impact on the industry, compelling institutions to address competitive threats, solidify customer relationships, and strengthen fraud prevention and security measures. <br><br>
How ...
How Banks are Driving Online Conversions & Building Customer Loyalty with Live Chat
[ Source: Netop ]
February 2012-
Live chat is essential to the success of the online channel for today's banks and credit unions. Its importance simply cannot be overstated. <br><br>
At a time when customer retention is more important than ever, the value of
quick answers and personal, human interaction is crucial, not only to achieve customer satisfaction, but to bolster the banking relationships upon which financial institutions are built. Live chat does that?while also ...
Improving decisions across the Customer Life Cycle
[ Source: Experian ]
February 2012-
It's more important than ever for organizations to make the right customer decisions and harder than ever to do. <br><br>
Companies know that the ability to repeatedly make the right customer decisions, is essential to profitable growth, sharper risk management and higher-performing portfolios. However, volatile, fast-moving markets, economic and regulatory change, and new sources of competition make the right decision a moving target. <br><br>
Companies ...
How to Get Your Capture Driven Project Approved: Get the Most Out Of Your ROI
[ Source: Kofax ]
February 2012-
With capital expenditure requests getting more and more scrutiny and even downright declined out of hand, it is more important than ever to correctly and completely state the entire return on investment on any process improvement or automation project. This white paper will help lines of business owners, business transformation directors, and project managers capture not only the most obvious areas for savings but more importantly, those often overlooked areas for hard and soft dollar ...
Transforming the CFO role in financial institutions
[ Source: Oracle ]
February 2012-
This study, sponsored by Oracle, draws on a global survey of nearly 200 senior banking executives in finance and risk, as well as in-depth interviews with 16 finance and risk executives, corporate leaders and other experts to examine the current state of finance processes and how these processes could be modified to address the new competitive and regulatory dynamics faced by financial nstitutions. Download this report to find out its key findings.