The Eight Dimensions of Customer Experience for Financial Services
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Overview: Success on all Eight Dimensions requires a clear strategy and systems integrated with your business processes. As your firm migrates towards new IT architectures that improve business agility and address changing customer expectations, you must shift to an Enterprise IT Management (EITM) approach that provides the critical governance, management and security capabilities needed to enable dynamic business services. Proper design and deployment of these three key IT management functions can help you more easily and effectively strengthen relationships with customers and grow revenues.