"Small Business Banking and the Crisis: Managing Development and Risk" - World Retail Banking Report 2010 Special Edition
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Overview: Small businesses play a major role in the world economy and they make a highly attractive and strategic market for retail banks as these businesses mainly rely on banks for financing. But it has always been a hard nut to crack because it is risky and complex. The global financial and economic crisis -— with the increasing cost of risk, the drop in demand, and the rising pressure on banks to support the economy -- further accentuated the major challenge that small business bankers face: How can they both accelerate business development and manage risk? To cope with this challenge, successful retail banks will develop along two key dimensions to reach what we call the “winning bank” model. This report offers an overview of the challenging but critical small business market, proposes a winning model to overcome today's risk management and development challenges, highlights the major benefits of this model, and suggests practical next steps to reach and implement it successfully. Read more on this Winning Model in "Small Business Banking and the Crisis: Managing Development and Risk” -- the seventh edition of the World Retail Banking Report. Jointly produced by Capgemini, UniCredit and Efma, the report is based on 58 in-depth interviews with senior executives from leading banks in 21 countries.