Spurring Innovation and Increasing Customer Satisfaction in the Finance Industry [ Source: Magnolia Americas, Inc. ]
July 2010- Internet banking continues to grow, spurred by competitive pressures and rising customer expectations. In support of their online banking businesses, financial institutions must build and manage rich consumer and business Web sites. Further, industry deregulation and the financial meltdown of 2008 have led to a complex and somewhat unique set of challenges at financial institutions. In essence, it is especially critical to have the right CMS tools for the job that comply with industry standards. Magnolia's ...

Knowledge-based Authentication Is Not Enough [ Source: Global Crypto ]
February 2009- Everyday millions of consumers login to financial institutions, brokerage accounts, trading platforms and other web sites using Knowledge Based Authentication (KBA) solutions. Typically these solutions ask users to respond to questions selected by the user during the web site’s initial enrollment process.

The assumption is only that particular user knows the correct answer to these common questions. But the reality is these solutions tend to create user confusion and do little to ...

Enterprise Bank & Trust has Password Security Locked Up with Imprivata OneSign [ Source: Imprivata ]
January 2006- As a leading commercial banking and wealth management services provider in St. Louis and Kansas City, Enterprise Bank & Trust is committed to providing its customers with the highest standards of service and security. A few years ago the bank’s IT team implemented unique and complex passwords that bank staff had to remember to gain access to their many applications. Users struggled to remember many unique and difficult passwords, even resorting to writing passwords down. ...

Empower Customers and iWorkers with On-Demand Customer Communications [ Source: Adobe ]
May 2011- Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens - allowing them to interact easily with customer service agents, pass information electronically, and complete business transactions on the run. In organizations with archaic approaches, stymied internal staff are not yet equipped or trained to communicate and support customers in these new ways. They wonder why their company is ...

Financial Services Case Study: Union Bank [ Source: Good Technology ]
May 2011- This hallowed and service-oriented financial institution relies on Good for Enterprise to protect bank data on the mobile devices its employees prefer-while delivering the security and management the company requires. <br><br> The Challenge: Union Bank needed to find a secure mobility solution that supports the popular devices employees want to use, such as the iPhone, iPad, and Android-based handhelds. <br><br> The Solution: Good for Enterprise ...

Spurring Innovation and Increasing Customer Satisfaction in the Finance Industry [ Source: Magnolia Americas, Inc. ]
July 2010- Internet banking continues to grow, spurred by competitive pressures and rising customer expectations. In support of their online banking businesses, financial institutions must build and manage rich consumer and business Web sites. Further, industry deregulation and the financial meltdown of 2008 have led to a complex and somewhat unique set of challenges at financial institutions. In essence, it is especially critical to have the right CMS tools for the job that comply with industry standards. Magnolia's ...

Building Client Advocacy: New Opportunities for Wealth Management Firms [ Source: IBM ]
June 2009- Ask a relationship manager or private banker about the importance of being client-focused, and they will likely respond that it's in their DNA. Yet according to our new research, three out of five clients are not advocates of their wealth management firms. This finding illuminates a troubling statistic in an industry known for its service excellence. At the same time, we believe there is a tremendous opportunity for wealth management firms to strategically use client ...

The Opportunity for Banks in Alternative Payments [ Source: Moneta Corporation ]
January 2009- This white paper, co-authored by SunTrust Bank and Moneta executives, provides a banker's perspective and market analysis of the alternative payments marketplace, projected to reach 30% of all online payments by 2012. Consumers are increasingly choosing free payment solutions which offer convenience, security and online privacy. PayPal and BillMeLater have become the dominant providers, limiting bank opportunities for interchange, deposit retention and online consumer services. This paper outlines what banks can do to capture alternative payments revenue ...