What Every Banker Needs to Know About Dodd-Frank (in Less Than 40 Pages)
This Dodd-Frank Cheat Sheet is a synthesis of the legislation's most important provisions, highlighting the Act's key requirements, deliverables and IT implications. While the Cheat Sheet isn't a substitute for reading the entire legislation, the interactive tool will help you make sense of this historic piece of regulation -- in less than 40 pages.
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BPM for Dummies
[ Source: IBM ]
August 2012-
Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012-
Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Sponsored by:<...
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011-
The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011-
In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
Advanced Malware Exposed
[ Source: FireEye ]
May 2011-
This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012-
Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011-
Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011-
Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011-
Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
Leading Mortgage Lenders Keep Prospects Waiting
[ Source: Leads360 - Sales Software ]
August 2011-
In this study of consumer response strategies across the mortgage lending industry, top mortgage lenders underperform on key customer service and sales effectiveness metrics and lead response benchmarks. In fact, 74 percent of lenders failed to attempt contact with a new lead via telephone within the first 24 hours after the lead was submitted. Only 58 percent of lenders responded via email within the same time frame. Beyond the unresponsive follow-up, nearly half of the lenders surveyed failed ...
Get on the Fast Track to Maximizing Customer Value: Operationalizing Customer Centricity to Drive Sustained Growth in a Low-Growth Environment
[ Source: Informatica ]
May 2010-
Overcome the barriers of account-centric systems. Enable desktop access to a customer-centric view to make more relevant cross-sell and up-sell offers, align service delivery with an accurate measure of customer value, and gain business agility and speed.
Using Content to Improve the Customer Experience: HP Exstream Company Overview Flash
[ Source: HP Exstream ]
April 2009-
Your business has made significant investments to manage and govern the vast amounts of content continually flowing in and out of your organization. The extent to which you can absorb, utilize, transform, and create value with that content will differentiate you among your competitors. Key to success is technology that allows you to easily access and use content to create a better experience for your customers, communicating with them more effectively and efficiently across all ...
HP Exstream: Interactive Documents Get Smarter
[ Source: HP Exstream ]
April 2009-
In the digital age, the document -— in all its many formats -— has become the cornerstone of customer communications. From account notices, billing statements, and welcome kits to sales decks, direct mail promotions, and e-mail newsletters, the document is central to any company’s efforts to get, keep,and grow customers.
Front-end Address Verification Software Reduces Risk Of Invalid Address Data Collection
[ Source: Experian ]
October 2007-
By focusing on address data quality, organizations control escalating direct marketing costs, enable a single view of their customers for analysis and trending, ensure effective account setup and communication, and improve overall customer experience. Unfortunately, the traditional means of mitigating poor address data is solely through scheduled, or at minimum one-off, batch cleansing efforts. While after-the-fact batch cleansing is extremely valuable for scrubbing large volumes of legacy or acquired address data, it is a downstream ...
A Profitable Approach to Complaints Management
[ Source: CDC Respond ]
February 2008-
The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many insurance companies fail to recognize the value complaints can deliver to their organization. This paper explores how companies should begin to look anew at the role and value of complaints and feedback to their organization and to consider complaints no longer as a ...
The Rise, Fall and Rise of Retail Banking
[ Source: IBM ]
March 2008-
To remain competitive, grow market share and reduce attrition,
banks must find new ways to reinvigorate branch banking and
become more customer-focused organizations.
Microsoft Customer Care Framework for the Banking Industry Revolutionizing the Customer Experience
[ Source: Microsoft ]
November 2007-
In today’s banking environment, high-quality customer service can make the difference between a growing customer
base and a shrinking one. To meet customer demand for fast service, banking call centers must easily obtain a comprehensive view of each customer’s information, so they can resolve issues quickly and competently. Adding to the challenge is the fact that customers are demanding more choice in how they interact with their bank. To meet this demand, banks ...
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