Creating an Agile Workforce in Financial Services


Click here to download now

Source: Verint
Date: January 2013
Type: White Paper
Rating: (0)

Overview: Is your organization struggling to find innovative ways to contain costs, generate revenue, and improve customer satisfaction? Discover why industry-leading banks are turning to enterprise workforce management solutions to help them create an agile workforce one that can swiftly adapt to changing conditions and cross functional boundaries to service customers across the enterprise. Download this ebook from Verint? Systems to discover:

??How scheduling requirements differ for branch, contact
??? center, and back-office operations.
??Where opportunities exist for cross-boundary resource
??? sharing.
??Why operational visibility is the key to success.
??How institutions like yours are benefitting from an agile workforce.

Labor is one of your highest costs. Find out how you can leverage your workforce creatively to apply resources where and when needed, increase productivity, lower costs, and improve customer service.

Not what you're looking for? Search again
Go Advanced »
More From the CRM Section
 

Featured Banking Resources

What Every Banker Needs to Know About Dodd-Frank (in Less Than 40 Pages)
This Dodd-Frank Cheat Sheet is a synthesis of the legislation's most important provisions, highlighting the Act's key requirements, deliverables and IT implications. While the Cheat Sheet isn't a substitute for reading the entire legislation, the interactive tool will help you make sense of this historic piece of regulation -- in less than 40 pages.

Banking Webcasts