Creating an Agile Workforce in Financial Services

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Source: Verint
Date: January 2013
Type: White Paper
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Overview: Is your organization struggling to find innovative ways to contain costs, generate revenue, and improve customer satisfaction? Discover why industry-leading banks are turning to enterprise workforce management solutions to help them create an agile workforce one that can swiftly adapt to changing conditions and cross functional boundaries to service customers across the enterprise. Download this ebook from Verint? Systems to discover:

??How scheduling requirements differ for branch, contact
??? center, and back-office operations.
??Where opportunities exist for cross-boundary resource
??? sharing.
??Why operational visibility is the key to success.
??How institutions like yours are benefitting from an agile workforce.

Labor is one of your highest costs. Find out how you can leverage your workforce creatively to apply resources where and when needed, increase productivity, lower costs, and improve customer service.

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