Workforce Management Technologies Increase Profitability
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Overview: IDC Financial Insight’s Analyst Connection discusses how an increase in innovation throughout financial services organizations will drive future success in 2010 and beyond. One key area of focus for financial institutions is the exploration of workforce management. Employees remain a key but often underutilized resource for all financial institutions.
Utilizing workforce management tools and technologies allows institutions to optimize the untapped opportunity their employees represent, not only to reduce cost and increase profitability, but also to drive innovation around products and services. This presents significant opportunity for forward- thinking financial institutions to gain a leadership position in the marketplace.