Customer Centricity: The Key to Success in Retail Banking [ Source: Kofax ]
July 2011- Two years after the financial crisis, economies worldwide have started to recover. Banks and financial institutions, however, have not benefitted as much as they normally would, as GDP growth no longer automatically translates into increased customer confidence, especially in developed markets. Households and business clients have remained tentative about entering long term borrowing contracts and have created a savings surplus instead. The slowdown has forced many banks to redirect their focus to retail banking and ...

Spurring Innovation and Increasing Customer Satisfaction in the Finance Industry [ Source: Magnolia Americas, Inc. ]
July 2010- Internet banking continues to grow, spurred by competitive pressures and rising customer expectations. In support of their online banking businesses, financial institutions must build and manage rich consumer and business Web sites. Further, industry deregulation and the financial meltdown of 2008 have led to a complex and somewhat unique set of challenges at financial institutions. In essence, it is especially critical to have the right CMS tools for the job that comply with industry standards. Magnolia's ...

Enterprise Capture: Enabling Customer Service Improvement, Cost Cutting, And Compliance For Financial Institutions [ Source: Kofax ]
July 2011- Today the financial services market is experiencing unprecedented transformation. Restructuring, consolidation and volatility are driving significant structural changes in the investment and retail banking sectors. Banks are responding by actively looking for ways to improve liquidity, restore investor confidence, increase customer retention and better compete for deposits. They recognize the need to streamline business processes to better support their clients during account opening, loan origination, mortgage processing and portfolio management. <br><br&...

Increasing Bank Profitability and Managing Risk with Business Intelligence [ Source: Onward Systems Inc. ]
March 2009- In the wake of IndyMac and many others, and the failures of both Freddie Mac and Fannie Mae, banks are worrying more and more about tracking their spending and making ends meet, trying to achieve profitable accounts while at the same time turning around riskier customer ventures. The nation’s banks are increasingly facing the credit crunch due to the sub-prime loan debacle. While financial stability and a surplus economy might be a mere vision ...

A White paper on Social Media for Banks and Financial Services Firms [ Source: zensar ]
June 2010- This paper provides bankers with the background needed to understand the world of social media and to determine how to best navigate within this changing online demography. It is intended to provide a blueprint of what social media is today and how it can be harnessed for banks and financial services firms. The paper also discusses a model with recommended practices for the successful implementation of social media planning strategy. The following topics are addressed ...

Bank Improves Crisis Management Communications with Help from BlackBerry [ Source: BlackBerry ]
April 2012- With a staff of more than 60,000 people dispersed across the United States, U.S. Bank needed a robust and intuitive program that would allow it to send crucial information in the event of an emergency.<br><br> The bank turned to BlackBerry&reg; Alliance member Tenet Computer Group Inc. (Tenet) to roll out a customized version of its PINpoint application.<br><br> The app automatically collects ...

7 Critical Questions for Financial Services Firms [ Source: CAPCO ]
April 2012- Despite uncertainty over the ultimate form and scope of the rules, smart financial services companies are moving ahead to prepare. Dodd-Frank is law, and many key provisions will be implemented regardless of how the next months' proceedings play out and political winds blow. The Volcker Rule will alter how banks trade and invest. The Collins Amendment will intensify capital requirements. The Lincoln Amendment will require some banks to spin off their swap desks. <br&...

Sales and Service [ Source: CAPCO ]
April 2012- What are the forces reshaping the financial services industry? <br><br> Customer expectations are evolving and new channels are proliferating. Credit and market risks are growing. The lines between traditional and nontraditional banks continue to blur. These and other factors are having an unprecedented impact on the industry, compelling institutions to address competitive threats, solidify customer relationships, and strengthen fraud prevention and security measures. <br><br> How ...

Improving decisions across the Customer Life Cycle [ Source: Experian ]
February 2012- It's more important than ever for organizations to make the right customer decisions and harder than ever to do. <br><br> Companies know that the ability to repeatedly make the right customer decisions, is essential to profitable growth, sharper risk management and higher-performing portfolios. However, volatile, fast-moving markets, economic and regulatory change, and new sources of competition make the right decision a moving target. <br><br> Companies ...

Transforming the CFO role in financial institutions [ Source: Oracle ]
February 2012- This study, sponsored by Oracle, draws on a global survey of nearly 200 senior banking executives in finance and risk, as well as in-depth interviews with 16 finance and risk executives, corporate leaders and other experts to examine the current state of finance processes and how these processes could be modified to address the new competitive and regulatory dynamics faced by financial nstitutions. Download this report to find out its key findings.