Realizing Benefits by Automating Customer Account Opening in Financial Services Institutions
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Overview: Financial services institutions face unprecedented pressures, competitively and internally, to improve. An often-neglected area that is ripe for significant improvement and benefits is the account opening process. There are numerous opportunities to introduce or increase automation within account opening, using a targeted, manageable, iterative approach. Automation can offer wide-ranging improvements and benefits in areas such as customer experience and retention, costs and efficiency, and compliance. This white paper discusses how financial services institutions can approach identifying and targeting specific opportunities within the end-to-end account opening process for transformation and improvement through automation.