eBook: Workforce Optimization in Loan Operations


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Source: Verint
Date: July 2012
Type: White Paper
Rating: (3)

Overview: Changing regulations. New channels and products. An evolving customer base. How can you adapt and redeploy your workforce quickly to meet these changes and stay ahead of the competition? Workforce Optimization (WFO) solutions from Verint Systems can help banks and mortgage servicing firms optimize your greatest resource - your people. The eBook, WFO in Loan Operations, describes how FSIs are using WFO to generate improvement benefits of 10-30% by:

• Identifying hidden capacity and processing bottlenecks

• Aligning resources and skills to demand

• Increasing throughput, turnaround time and quality

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