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Overview: To begin the journey of becoming a flex-pon-sive* company takes both business and IT acumen with a special focus on your business models and processes. Your journey begins with a focus on a real business problem, not SOA. How do you grow? How do you become more responsive? How do you ensure you have the right skills needed on both the business and IT side? Start small on your journey and build those needed talents and capabilities because, in the long run, SOA will enable your success.
Digital Services Play a Key Role in Acquisition and Retention
A new survey reveals prime areas for digital investments that boost customer retention.
Improving Account Enrollment Processes to Increase Customer Loyalty
Streamlining the account opening process leads to profitable and engaging customer relationships and deepens customer loyalty.
