(0)
Overview: This is the first of a series of articles that expands on the principles of the KOALA Factor, first introduced in “A Pragmatists Guide to Structuring IT Asset Data.” The KOALA Factor is: Key costs, ownership, accountability, lifecycle status, and assignment. The premise is that if bankers can track these core facts for your IT assets, they can provide at least a rudimentary response to the vast majority of the planning, compliance, and procurement tasks in the short term, and that data can give you the foundations for extended service delivery and support (CMDB) going forward.
Digital Services Play a Key Role in Acquisition and Retention
A new survey reveals prime areas for digital investments that boost customer retention.
Improving Account Enrollment Processes to Increase Customer Loyalty
Streamlining the account opening process leads to profitable and engaging customer relationships and deepens customer loyalty.
