North Shore Credit Union An Opportunity for Growth through Technology Change
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Overview: Banking on the importance of ‘member intimacy,’ North Shore Credit Union (NSCU) is transforming the traditional banking experience with an approach that is more closely aligned with a visit to the spa than a financial institution. Headquartered in one of BC’s most affluent neighborhoods, this customer focused approach has resulted in an enormous influx of new business and asset generation for NSCU. The Business Problem To continue taking advantage of growth opportunities and delivering exceptional customer service offerings, NSCU needed to break down its operational silos and migrate to a modern, functionality rich, operating environment that fully integrated with other corporate-wide systems. NSCU chose to move away from a completely outsourced model, and become the first financial institution in Canada to adopt TEMENOS T24, a new world-leading banking system engineered by TEMENOS. The added complications involved with offering an undisrupted, always-available service meant NSCU needed a real-time transaction monitoring solution designed to: • Quickly identify fraudulent transactions and meet regulatory compliance for POS, ATM and debit card fraud prevention • Proactively manage and verify the performance of all the payment processing components, without spending significant amounts of time and money on IT and partnership management • Manage the risk associated with integrating a new banking platform into a 24/7 real-time ATM and POS environment The NSCU chose INETCO Insight?, a business transaction management solution by INETCO? Systems Limited, to address the needs outlined above.