How financial institutions manage customer communications during a fraud situation is of extreme importance today. With more consumers shopping in digital channels than ever before, and point-of-sale terminals becoming the target of widespread hacks, banks must be able to quickly and efficiently detect fraudulent transactions in multiple places. But they also must do so more accurately, as good customers can be frustrated by having to go through additional challenges to be authenticated.
However, innovations in analytics and the ability to respond in real-time are now allowing financial services organizations to effectively address various fraud issues (i.e. bust-out fraud, application fraud) and at the same time, deliver services to customers on the terms they demand. In this one hour webcast sponsored by Bank Systems & Technology and FICO, you will learn about current trends in fraud management as well as insights on groundbreaking analytic technologies – multi-layered self-calibrating analytics and adaptive analytics – that are changing the way fraud systems decode your customers' behavior in real-time so you can reduce false positives and respond just as your customers expect you to.
Today’s more complex and expansive regulatory requirements – including stress testing and other Dodd Frank-related reporting, AML actions, and emerging privacy/security guidelines – make it more important than ever that financial institutions invest in infrastructure and platforms that facilitate compliance and allow for consistent, accurate and replicable processes. Requirements such as Dodd Frank, C-CAR, EMIR, and MiFID impose an overwhelming burden on IT and line of business teams. How can banks of all sizes ease the cost and complexity of delivering on financial regulations?
Attend this webinar to:
Learn key trends in financial stress testing
Explore IT-related challenges and bottlenecks
Discover best practices around streamlining delivery of stress tests and other compliance requirements.
Register for this webinar to learn how you can solve these business challenges and gain an operational advantage.
Electronic signature use is widespread within the banking industry but until now the promise of a truly ‘virtual branch’ was out of reach because many account opening documents require a scripted handwritten signature – that meant signing either the old-fashioned way with pen and paper, or coming into a branch in-person to e-sign on a bank-owned signature capture device. Both options lead to a negative customer experience and prevented remote on-boarding of new customers.
Join Silanis for an educational webinar to discover:
How banks can transform customers’ personal mobile devices into a signature capture tablet
E-Signature and mobility adoption trends in banking
The top account opening use cases for e-signing with a mobile device
Legal and security best practices to ensuring enforceability
Real ROI data from your peers in the banking industry
This presentation is intended for any business or IT executive, or digital strategist that is tasked with creating a convenient, personal and differentiated bank customer experience.
Join us to discuss experiences in agile adoption, SAFe, and internal transformation in enterprise organizations.
See how an electronic payment processor overcame challenges in transforming a traditional software development project to an agile approach.
Review lessons learned in using the scrum process.
Gain an overview of the methodology and best practices that are prescribed by the Scaled Agile Framework (SAFe).
Continuous delivery in software development allows us to deliver incrementally, get quick feedback, and react. A key enabler is the adoption of agile techniques and methods; key inhibitors in the enterprise are size, scale, and complexity. In particular, within large financial services organizations, teams face immense challenges in both the adoption of Agile and Lean principles but also scaling that adoption to an enterprise level.
Listen as our expert speakers identify the key challenges, including the need to identify value, provide the right data for various audiences, and the inherent required culture shift. Learn how to avoid some common pitfalls as you and your own organization embark on this same transformation.
According to Forrester Research, we have entered the era of Continuous Delivery. Clients are shifting from agile transformation to DevOps, while modern application delivery leaders are embracing DevOps to accelerate delivery of innovation.
Attend this webinar to learn how to:
Deliver real innovation by accelerating DevOps
Understand the 8 best practices for Financial Services companies
Improve your delivery capabilities
Register for this webinar to hear Kurt Bittner, Forrester Principal Analyst for Application Development & Delivery, talk about the increasing adoption and significant benefits of DevOps for Financial Services organizations and other fast-paced industries. This insightful session will highlight valuable lessons learned and best practices from a recent study of DevOps adoption conducted by Forrester Research.
It wasn’t all that long ago that banking customers were defined by their account type, which didn’t allow banks to see the entire relationship a client had with the institution. Today, however, the customer is finally the central focus for most banks. As a result, banks are now starting to apply advanced predictive analytics to customer data, with the aim of anticipating a customer’s needs — well in advance. For instance, if a customer visited an information page about mortgages, perhaps a financial advisor should contact the client to go over the often confusing mortgage process. Or, maybe a customer has searched the site for “how to close an account,” following two or three calls with the call center. A few years ago, banks were not able to connect the dots. Today, predictive analytics is improving customer relations, while also providing banks with the opportunity to build stronger client relationships and sell newer products.
Join Bank Systems & Technology for a free 60-minute video webinar to learn about how banks can apply advanced predictive analytics across this organization. During the session, you’ll learn how banks can:
Increase customer satisfaction by anticipating customer needs.
Uncover business opportunities by analyzing customer data.
Reduce customer churn by proactively engaging with clients.
The need for better and more accurate data in financial services is more critical than ever to improve customer experience, grow wallet share, and retain high potential customers. Unfortunately, traditional business silos, lack of a single view of customer, fragmented data management processes, and lack of capable technology are just some of the issues financial institutions face that prevents them from receiving the data they need to succeed.
In this one-hour webcast sponsored by Bank Systems & Technology and Informatica, you will learn what the latest industry trends are and how technology plays a role in helping your institution grow its business with better and trusted data.
By attending this webinar, you will learn why it is so hard for firms to maximize their vast wealth of data and what you can do to overcome these data challenges.
The mobile channel is growing at an unprecedented rate. In fact, Recent Mercator Advisory Group CustomerMonitor survey results reveal that smartphone ownership ballooned from 24 percent of mobile phone sales in 2010 to 57 percent of sales in 2013. Tablet ownership jumped from 5 percent of sales in 2011 to 29 percent 2013.
Customer adoption of mobile banking is exploding as well. This burgeoning market growth provides unprecedented opportunities – and challenges – for banks that seek to provide innovative mobile solutions to the broadening customer base. Today, it’s become essential for financial firms to find a way to deliver mobile applications fast and efficiently. However, many organizations struggle due to infrastructure and governance issues.
Join Bank Systems & Technology for a free 60-minute Webinar to get ideas about how banks can effectively deliver new mobile applications that will engage customers and drive growth. During the session, you’ll learn how banks can:
Leverage infrastructure and architecture to improve app delivery.
Accelerate mobile development via effective governance and up-to-the minute tools.
Increase business agility to respond to market opportunities and customer trends.
Mobile is growing fast and meeting customer expectations means addressing the dual challenge of keeping up with the pace of innovation while providing a seamless cross-channel experience. But legacy systems and silos stand in the way of faster innovation and multichannel product and service delivery. Without addressing those back-end issues, mobile could become just one more siloed channel, entrenching the organizational and IT gaps that prevent banks from delivering the experience that customers demand.
At this free one hour webinar, you will learn:
How mobile and multichannel are driving higher expectations in customer experience.
How legacy issues are slowing down innovation in mobile and turning it into just another siloed delivery channel.
How banks can tie the ease-of-use and convenience that mobile provides into a seamless multichannel experience for their customers while speeding up the delivery of new products and services in mobile.
Mobile is becoming one of the top reasons for customers to switch banks, so join us and learn how to differentiate your mobile offerings.
Undoubtedly, mobile technology is changing the landscape of the banking industry in a drastic way. Having a basic mobile banking app is now a pre-requisite to doing business; but with consumer expectations constantly changing and evolving, banks can't stop there. And taking into consideration the unique capabilities of the mobile device -- such as geo-location abilities, photo recognition and social media integration -- the possibilities can be endless. Will tomorrow’s leaders in mobile banking even be banks? Mobile could be the most disruptive and disintermediating force the industry has ever seen.
Attend this webinar to learn:
How to determine the features and products you must offer to meet your customer's expectations?
How to stay ahead of the game with mobile allowing tech startups to compete right away
The outlook of mobile wallets
What mobile-only banking means to how you invest in your channels
Register for this webinar to learn what's ahead in the ever-changing world of mobile banking and payments, and how your organization can stay relevant amidst this sea change.
Financial Services organizations migrating applications to the cloud are looking for ways to preserve user experience; ensure the security of applications and data in the cloud; and select the best network solution that can scale with business demand.
Attend this webinar to learn how to:
Get to the cloud using best practices, and learn the potential roadblocks
See what a well-implemented financial services cloud looks like from a network standpoint
Design your network topology for a smooth and secure migration to the cloud
Take important security and compliance measures by collaborating with cloud ecosystem partners to protect data in the cloud
Register for this webinar to learn about the important role network connectivity plays in ensuring security, performance and reliability in the cloud.
First introduced as a bulwark against dangerous levels of risk at the largest banks, the Federal Reserve recently expanded the scope of stress testing to include more institutions and more categories of risk, including liquidity.
Banks can no longer afford to treat stress tests as an ad-hoc activity, rather they should be incorporated into business-as-usual operations and it’s up to banks to find ways to leverage automated processes to meet regulatory requirements in a cost-effective manner—and derive insights that can benefit their businesses’ models.
Join Bank Systems & Technology, Oracle and Aite Group for an educational webinar to discover:
Leveraging a stress testing framework and processes for all areas of stress testing including liquidity, credit and market risk
The cost of using manual processes in stress tests
What factors to consider when choosing an automated solution
How automation provides a superior insight into the bank’s risk profile, leading to a proactive approach to compliance and better engagement with regulators
Join us on April 24 and learn more about how banks can leverage their compliance spending to minimize the regulatory costs while simultaneously maximizing the potential benefits across the enterprise.
Financial services firms are only too familiar with the fact that fraud is a moving target – a costly and complex problem that continues to evolve as criminals acquire new skills, tools and sophistication. The latest challenge in the ongoing fight against financial crime is the increasing convergence of fraud with cyber.
Attend this webinar to learn how to:
Create an intelligent, speedy and unified defense against external attacks.
Foster industry collaboration on cybercrime.
Understand the four most common components of today’s cyber-attacks.
Register for this webinar to learn how to stay ahead of the fraudsters and secure the emerging digital channels without sacrificing the customer experience. Learn how combining predictive analytics with advance social network analysis can help banks identify risk, criminality and fraud – and how this can translate into improved revenues and customer loyalty.
Bank Systems & Technology Dec. 2, 2014BS&T's 2014 Elite 8 executives are leading their banks to success, whether it involves leveraging the cloud, modernizing core systems, or transforming into digital enterprises.