More product development webcasts

As financial institutions search for revenue streams to replace fees lost to regulations, they are discovering that SMB customers offer a tantalizing opportunity. But attracting SMB customers remains a challenge for most financial institutions. If your institution is serious about retaining and winning small business customers, join us for this exclusive webinar that reveals the results of Aite Group's most recent survey on Small Business, conducted February - April 2012.

IBM' Storwize' V7000 is a virtualized storage system designed to consolidate block and file workloads into a single storage system for simplicity of management, reduced cost, highly scalable capacity, performance and high availability. IBM Storwize V7000 also offers improved efficiency and flexibility through built-in solid state drive (SSD) optimization, thin provisioning and non-disruptive migration of data from existing storage. The system can virtualize and reuse existing disk systems offering a greater potential return on investment.

What's the Opportunity for Mobile Imaging in Insurance? Mobile Deposit, using the camera on smartphone to deposit a check, has changed the way consumer’s bank and banks compete. It helped the banking industry acquire new customers and dramatically reduce the cost of processing paper checks. Insurers have the opportunity to realize a similar benefit by incorporating mobile document imaging technology into their sales, distribution and claims processes.

Capacity management may not be quite dead, but the days of making periodic decisions using trending models are. Financial services organizations are radically changing how they plan and manage infrastructure to cope with the complexity of large-scale virtual and cloud environments and prevent the over-provisioning that results from old school planning models. The focus has shifted toward approaches that model demand "pipelines" and forecast based on capacity bookings, which more resembles a hotel reservation system than traditional capacity management. This is creating a whole new operational model that enables infrastructure planners, application owners and capacity teams to measure, control and plan for the constant flow of workloads in and out of an environment (on-boarding and de-commissioning), as well as organic growth (trending), all while optimizing workload placements and resource allocations to ensure optimal use of available capacity.

The Future of the Financial Industry: Banking on Customer Engagement Small corner banks and large multinational institutions alike are facing a rapidly changing environment. Recent regulations are requiring more carefully managed risk, and banks are under increasing pressure to find new sources of revenue. And customers are more empowered—they're demanding a more personalized experience. Watch this webcast with experts from IBM and Frost & Sullivan to find out how banks can put the customer at the center of their business in order to enhance collaboration, improve efficiency, and most importantly, grow the value of each customer relationship.

The combination of pending regulations, including Basel III and Dodd-Frank, with an increasingly uncertain business environment has led to the realization within the financial services industry that the disciplines of enterprise risk management, liquidity risk management, performance management and compliance are interrelated business obligations. Despite the market challenges, financial institutions must now devise a sustainable return to growth and at the same time be better protected against new or emerging risks.

As insurance companies grapple with a number of high-priority challenges - including constantly changing regulations, the emergence of new channels such as mobile and social media, and the need to improve customer engagement and retention – the need for a modern, integrated and flexible customer communications management (CCM) system has never been so acute. Because insurers' ability to produce and distribute targeted, relevant multichannel customer communications have been hampered by siloed legacy systems that cannot meet today's demands for speed, scalability and flexibility, the industry has seen increased investment in new CCM-related systems. However, due to restrictions in the scope of capabilities of some of these offerings, or adoption of limited "use case" focused solutions, many insurers end up perpetuating the "legacy cycle" due to inevitable future migration or upgrade requirements.

High-frequency trading (HFT) has been in the spotlight recently as market participants have debated the value of HFT for investors. While only a certain number of players compete at the ultra-low latency level, many other players are taking advantage of technologies utilizing models and strategies that leverage new data sets as well as more types of information. For instance, many firms are using Big Data technologies, coupled with complex event processing (CEP) and in-memory data analytics engines to uncover new trading opportunities. Big Data, which collects and brings in various newer types of data such as mobile tracking data and web search histories, can help traders and portfolio managers uncover the next trend or up and coming company. But how can market participants take advantage of Big Data without increasing latency or breaking the bank. Join Ivy Schmerken, editor-at-large for Wall Street & Technology, Dushyant Shahrawat, senior analyst at TowerGroup, and SAP/Sybase for an editorial webcast that will focus on the opportunities when it comes using Big Data in a trading strategy.

Decades of experience have made insurers wary of legacy policy administration replacement initiatives due to highly publicized failures. In recent years modern rules-and-tools systems have gone a long way toward mitigating the risks associated with traditional, monolithic systems while providing increased flexibility and product speed-to-market. Nevertheless, insurers continue to struggle to separate hype from reality in vendor promises and to make sense of an emerging range of options, from best-of-breed and componentized suites to emerging cloud-based delivery options. In order to be able to make a compelling business case today, insurance executives must not only understand the merits of available solution options and implementation approaches, but also think more in terms of business, rather than technology, transformation as enabled through the construction of a holistic technology environment.

It's safe to say that mobility is 'table stakes' for insurers. But attached to each nifty new application or tablet experience are two major questions: How effective is this, and how can we be sure? Establishing a library of major mobile benchmarks and metrics is important in making the business case for further mobile investment. Additionally, senior insurance executives will be looking for sophisticated strategies to develop and maintain newly implemented mobile initiatives.

Financial services organizations still have time to implement a successful and sustainable Foreign Account Tax Compliance Act (FATCA) solution given the timing:

As databases continue to expand at an exponential rate, financial organizations are challenged to find ways to efficiently analyze the data in a timely manner. With no end in the proliferation of data, how can firms use all of the data in their data warehouses? Just storing the data doesn't provide any value. Analyzing the data for better customer service, new products or to respond to regulatory queries is how firms can get more value from their data. But given all of the business challenges, how can IT organizations respond to the data analytics needs from various business units without adding massive amounts of CPU processing power?

The consumerization of business has pointed the way to a relationship-oriented future for commerce, including insurance-related transactions. The rapidity and pervasiveness of public adoption of anytime-anywhere computing has also shown that insurers must take a holistic, architectural approach to customer-orientation and that piece-meal, point solution-oriented efforts will not result in competitive positioning in the marketplace. With the right design philosophy and the right technology, insurers can recast their processes to create a rewarding relationship between insurers and their customers, finding the right balance of automation and high-touch service, and creating an atmosphere of mutual benefit for all participants — while significantly increasing efficiency and productivity.

Mobile banking has evolved so much and become such a prominent channel in its brief lifespan that it is hard to define it as “emerging” anymore. With various reports indicating anywhere from 15-20 percent of the banking population engaging in mobile, it is becoming an ever-larger segment of the customer base. Yet many banks still haven’t mastered the mobile customer experience.

Every new hire is a new opportunity to grow your retail store sales. Smart retailers, however, know that there’s more to staffing than just adding names to the work schedule. Stores that find the best talent, bring them onboard quickly, and make a significant investment in brand training, are those who are winning the battle for shoppers’ hearts and wallets.

Transform your computer labs with Virtual Labs Cloud Client Computing. With Virtual Labs you can free your students with anywhere, any device learning environments. IT management can change from a focus on device management to digital identity management and as a result, you can reduce the number of hours spent on lab maintenance. Join this webinar to learn from expert Jeff McNaught, Executive Marketing Director & Chief Strategy Officer for Dell Cloud Client Computing as he explores this true end-to-end IT solution.

Cloud Client Computing transforms computer based learning in K12 education. With Virtual Labs you can unleash student learning opportunities while keeping control of the technology. IT management can change from a focus on device management to digital identity management and as a result, students gain wider access to device neutral content. Join this webinar to learn from expert Jeff McNaught, Executive Marketing Director & Chief Strategy Officer for Dell Cloud Client Computing as he explores this true end-to-end IT solution.

It’s no secret that banks and other financial services organizations continue to struggle to provide customers with an integrated banking experience across channels. Now, with more users accessing financial services applications over smart phones and tablets, in addition to traditional methods including in a bank branch, over the phone and, yes, a "traditional" website, firms are challenged to meet customers’ increasing demands for synchronized real-time updates. In addition, customers expect a similar "look and feel" no matter the channel or method of delivery. Although banks are still challenged to match the pace of technological change, newer technologies can make it easier to connect with customers through whatever channel they prefer.

Today's tough new regulatory environment is driving firms to boost their risk management procedures and improve their operational efficiency. As such, firms are focusing on reference data management, particularly in light of new regulations, rapidly growing data volumes, and the high cost of manual reconciliation due to bad or incomplete data.

Schurman Retail Group has exceptional customer service. In fact, it's "legendary." The company, which has several retail brands under its umbrella, including PAPYRUS, American Greetings and Carlton Cards in the U.S. and Canada, even goes so far as to iconize its best employees and stores on a "Legendary Wall" in its corporate office. Over the past nine months, Schurman Retail Group has not only overhauled its take on customer service, putting more responsibility into the hands of its retail employees, but also implemented an incentive plan for team members at all levels of the business.

Like many industries, Financial Services organizations (including Banks, Financial Markets and Insurance companies) face many challenges and conflicting priorities including reducing operating costs and risks while driving new sources of revenue, building capital and enhancing customer satisfaction. But often the cost and complexity of rigid infrastructures, silos of systems, and significant investments in legacy applications and resource skills hinder an organization’s ability to effectively tackle the initiatives critical to the business.

Analysts predict the rate of default loans is slowing, and that 2012 may be the year the housing market begins to turn the corner—so what’s the impact on your mortgage and loan operations? Does your bank have a plan to redeploy highly trained staff from default to new loan originations? Can you execute on the plan? Does the plan enable you to adjust to the ebbs and flows of the market?

Barclays, a multinational banking and financial services provider, realized they huge file transfer problem—one that was making their internal teams and partners (not to mention their customers and auditors) very unhappy. Every project the managed file transfer team delivered was custom-built to exacting requirements. Sending data outside the bank was a costly proposition involving hours of red tape and taking up to 12 weeks. The solution was to fundamentally shift the way their organization worked. The goal? To make file transfer as easy as sending a letter (but much more secure.)

Proliferating channels have made it more challenging than ever for insurance organizations to provide a consistent experience for all customer and agent touch points. Furthermore, legacy systems can hamper insurers from providing multi-channel communications that meet customer expectations. Modern services-oriented technologies that address data, content, and business logic can go a long way in enabling insurers to meet customer communications challenges – while also increasing competitive advantage through operational efficiencies, faster speed to market and a better customer experience.