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Traditional solution suites for the insurance industry have typically been limited to policy administration, billing and claims. However, this model doesn't reflect the industry's efforts to shift from a product-centric or policy-centric view of the business to a more flexible, customer-centric approach – nor does it provide the flexibility insurance organizations must have to quickly respond to changes in the market, comply with regulatory requirements and meet customer expectations. Increasingly, carriers are looking for solutions that not only more effectively integrate the core functions of policy administration, billing and claims, but also offer the flexibility to incorporate additional core modules, as well as the capability to add solutions for enterprise and product lifecycle management. The resulting solution would represent a kind of "super suite," incorporating functionality that includes:
As financial institutions search for revenue streams to replace fees lost to regulations, they are discovering that SMB customers offer a tantalizing opportunity. But attracting SMB customers remains a challenge for most financial institutions. If your institution is serious about retaining and winning small business customers, join us for this exclusive webinar that reveals the results of Aite Group's most recent survey on Small Business, conducted February - April 2012.
Insurance organizations are more pressed than ever to find ways to streamline and automate their application processes. The need to drive efficiencies, reduce costs, improve customer communications and drive the bottom line are paramount. But working with different systems, and paper based processes often makes this challenge seems largely insurmountable (is this accurate??). Join us for this eseminar (can we call it a webinar?) on May 8th at 2 pm ET and hear directly from industry analyst Novarica, and from a major insurance company on how enterprise content management solutions can provide the tools you need to streamline the application process and help deliver exceptional agent ties.
Capacity management may not be quite dead, but the days of making periodic decisions using trending models are. Financial services organizations are radically changing how they plan and manage infrastructure to cope with the complexity of large-scale virtual and cloud environments and prevent the over-provisioning that results from old school planning models. The focus has shifted toward approaches that model demand "pipelines" and forecast based on capacity bookings, which more resembles a hotel reservation system than traditional capacity management. This is creating a whole new operational model that enables infrastructure planners, application owners and capacity teams to measure, control and plan for the constant flow of workloads in and out of an environment (on-boarding and de-commissioning), as well as organic growth (trending), all while optimizing workload placements and resource allocations to ensure optimal use of available capacity.
Smartphones, tablets and other devices are blurring the line between home and work. Many employees prefer to use their own devices over company supplied devices, and they want to use them around the clock. What seems like a boon to productivity can be a bust in terms of security and manageability. But it doesn't have to be.
Many growing businesses are looking to replace aging desktop, laptop and other systems. Yet few have the dedicated IT resources to devote to configuring all the systems; as a result, refresh can drag on and take up an inordinate amount of staff time.
Join us for this webcast in which PlayPhone will focus on the things that are most important to mobile game developers – monetization, player acquisition and distribution, including non-AppStore channels. In this session, which is open to all developers, we’ll tackle the question of what makes a game truly social and how to integrate product features to deliver an actual social game. Our presenter will also provide insight into how to expand the distribution of developers’ product, and give context around the differences between social gaming networks and the benefits that come along with working with a strategic partner.
The Future of the Financial Industry: Banking on Customer Engagement Small corner banks and large multinational institutions alike are facing a rapidly changing environment. Recent regulations are requiring more carefully managed risk, and banks are under increasing pressure to find new sources of revenue. And customers are more empowered—they're demanding a more personalized experience. Watch this webcast with experts from IBM and Frost & Sullivan to find out how banks can put the customer at the center of their business in order to enhance collaboration, improve efficiency, and most importantly, grow the value of each customer relationship.
During this free, one-hour webcast, Craig Le Clair of Forrester Research will present his findings from recent research on the challenges, trends, and high-value use cases of customer communications management for insurance companies. Commissioned by FIS™, the research included numerous interviews with insurance executives in property and casualty, life and annuity, and health. The research highlights challenges and opportunities in key business processes such as customer correspondence management and customer acquisition. This presentation provides insight on how insurance executives can successfully navigate a rapidly changing regulatory and technology environment to improve their customer experience, lower costs, and streamline processes with interactive, multi-channel customer communications.
The combination of pending regulations, including Basel III and Dodd-Frank, with an increasingly uncertain business environment has led to the realization within the financial services industry that the disciplines of enterprise risk management, liquidity risk management, performance management and compliance are interrelated business obligations. Despite the market challenges, financial institutions must now devise a sustainable return to growth and at the same time be better protected against new or emerging risks.
Insurers have increasing volumes of data flooding into their organizations, creating data management challenges. However, insurers that can effectively leverage this data with business intelligence (BI) that provides their organizations with actionable insights will be able to optimize their sales, delivery and operational efforts.
As the number of connections to disparate SaaS providers grows, so does the importance of ensuring your application infrastructure avoids the Accidental Cloud Architecture of increasing complex disparate connectivity. Join this webcast to learn about cloud integration with Oracle SOA Suite, how connectivity is an important first step, and what additional aspects are key to ensuring you avoid cloud integration headaches down the road.
Financial institutions need to move beyond their existing enterprise risk management practices in order to remain competitive. Recent technology advances have resulted in a new enterprise risk paradigm that has shifted the relationship between risk's great levelers - speed, time and complexity. These advances have enabled a capability called Risk in HD (High Definition) where enterprise risk can be calculated in near real-time.
An effective mobile strategy can improve advisor productivity, enrich the client experience and enhance advisor-client engagement. It is no surprise that advisor mobility has emerged as an important theme for 2013 - wealth management firms have ranked mobile enablement among the top initiatives for the upcoming year.
IT is facing exponential growth in data volume, application diversity, user expectations and the speed with which it must respond to changing business requirements. Unfortunately, the role of networks in addressing these challenges is often overlooked as technology leaders focus on server virtualization, the cloud and other systems infrastructure issues.
Across the healthcare industry, we are seeing forward-thinking organizations develop new competencies in anticipation of the opportunity that comes with industry-wide transformation. They are positioning themselves for success. And they are defining the future of healthcare.
You may have been hearing a lot of talk recently about the IBM SmartCloud Virtual Storage Center. Join this webcast to learn more about how this solution can help you transition traditional storage into a virtual environment, thus making a real, tangible impact on storage costs, while dramatically improving flexibility. SmartCloud Virtual Storage Center offers not only the virtualization platform but also comprehensive management capabilities for seamless control over storage provisioning and utilization, and application-integrated data protection that provides online, near-instant snapshot backup and restore.
For some companies, security concerns are an inhibitor to their fully embracing this new computing paradigm. Where exactly is my data? Can the "Cloud" crash? Can the cloud meet my compliance requirements? Cloud computing is the rage in IT circles these days. The promise of more flexible IT, reduced computing costs, and innovative business models has a strong allure but need to be balanced with prudent risk decisions. Join this free informational IBM webcast to help you identify and navigate through the decisions you need to make as you plan for your IT future.
Your organization is handling hundreds, thousands or even millions of interactions every day. What if you could improve the timing and outcomes of those interactions by automating your day-to-day operational decisions with business rules? What if you could infuse those decisions with pin-point accuracy and the fidelity of a subject matter expert?
There's no such thing as a standalone ecommerce site – today, this function cannot be a bolt-on. Companies must go broad and think holistically, looping in ERP, suppliers, security, marketing automation packages and more. There are multiple ecommerce instances geared for specific partners. But it's a big, ongoing development challenge, and customers demand a seamless experience, whether interacting on PCs, tablets or smartphones. Yet, there are no standards to lean on.
Operational decisions are those repeatable, high-volume decisions made thousands of times daily by organizations. Common examples are credit and loan approvals, eligibility determination, underwriting, compliance and reporting, and cross-sell and up-sell.
Changing business needs mandate faster response times from IT, and new capacity requirements crop up every day. In an effort to keep up with this rapidly shifting data center environment, many IT executives are making fundamental adjustments in their management strategies – they’re seeking help from managed services providers to free up internal resources and shift expenses so they can focus on business-critical tasks.
At a time where consumers are enjoying all the benefits of pricing transparency in digital insurance channels, how do carriers make sure they are enabling their agent partners so they remain relevant to end customers, while still providing value to the insurer? What are carriers doing to ensure that the agents remain front and center in their distribution strategies? One way carriers can help agents be more profitable is to provide them with information and analytics that can use to easily cross sell and identify retention opportunities before they result in unwanted "churn."
Replication has become an indispensable storage tool with uses from testing and development to operational and disaster recovery. Snaps and clones are commonplace in today’s datacenter, but what about new options like continuous data protection?