More management-strategies webcasts
Transform your computer labs with Virtual Labs Cloud Client Computing. With Virtual Labs you can free your students with anywhere, any device learning environments. IT management can change from a focus on device management to digital identity management and as a result, you can reduce the number of hours spent on lab maintenance. Join this webinar to learn from expert Jeff McNaught, Executive Marketing Director & Chief Strategy Officer for Dell Cloud Client Computing as he explores this true end-to-end IT solution.
Cloud Client Computing transforms computer based learning in K12 education. With Virtual Labs you can unleash student learning opportunities while keeping control of the technology. IT management can change from a focus on device management to digital identity management and as a result, students gain wider access to device neutral content. Join this webinar to learn from expert Jeff McNaught, Executive Marketing Director & Chief Strategy Officer for Dell Cloud Client Computing as he explores this true end-to-end IT solution.
It’s no secret that banks and other financial services organizations continue to struggle to provide customers with an integrated banking experience across channels. Now, with more users accessing financial services applications over smart phones and tablets, in addition to traditional methods including in a bank branch, over the phone and, yes, a "traditional" website, firms are challenged to meet customers’ increasing demands for synchronized real-time updates. In addition, customers expect a similar "look and feel" no matter the channel or method of delivery. Although banks are still challenged to match the pace of technological change, newer technologies can make it easier to connect with customers through whatever channel they prefer.
As mobile becomes not only an increasingly dominant channel for bank/customer interactions and transactions, but also an essential tool for employees at all levels to do their jobs more effectively, it's time for banks to step back and take a cold, hard look at their strategies for growing and supporting mobile. Considering that the use of mobile banking services is expected to approach 50 percent by 2016 compared to 15 percent today, according to advisory firm AlixPartners LLP, it might seem that nothing could slow the momentum of banking's embrace of mobile solutions. However, as mobile shifts from a unique differentiator to "table stakes" in which all financial institutions are investing, the risks of misplaced investments or ineffective deployment of resources are potentially much more acute.
Today's tough new regulatory environment is driving firms to boost their risk management procedures and improve their operational efficiency. As such, firms are focusing on reference data management, particularly in light of new regulations, rapidly growing data volumes, and the high cost of manual reconciliation due to bad or incomplete data.
Schurman Retail Group has exceptional customer service. In fact, it's "legendary." The company, which has several retail brands under its umbrella, including PAPYRUS, American Greetings and Carlton Cards in the U.S. and Canada, even goes so far as to iconize its best employees and stores on a "Legendary Wall" in its corporate office. Over the past nine months, Schurman Retail Group has not only overhauled its take on customer service, putting more responsibility into the hands of its retail employees, but also implemented an incentive plan for team members at all levels of the business.
Like many industries, Financial Services organizations (including Banks, Financial Markets and Insurance companies) face many challenges and conflicting priorities including reducing operating costs and risks while driving new sources of revenue, building capital and enhancing customer satisfaction. But often the cost and complexity of rigid infrastructures, silos of systems, and significant investments in legacy applications and resource skills hinder an organization’s ability to effectively tackle the initiatives critical to the business.
Analysts predict the rate of default loans is slowing, and that 2012 may be the year the housing market begins to turn the corner—so what’s the impact on your mortgage and loan operations? Does your bank have a plan to redeploy highly trained staff from default to new loan originations? Can you execute on the plan? Does the plan enable you to adjust to the ebbs and flows of the market?
Barclays, a multinational banking and financial services provider, realized they huge file transfer problem—one that was making their internal teams and partners (not to mention their customers and auditors) very unhappy. Every project the managed file transfer team delivered was custom-built to exacting requirements. Sending data outside the bank was a costly proposition involving hours of red tape and taking up to 12 weeks. The solution was to fundamentally shift the way their organization worked. The goal? To make file transfer as easy as sending a letter (but much more secure.)
Proliferating channels have made it more challenging than ever for insurance organizations to provide a consistent experience for all customer and agent touch points. Furthermore, legacy systems can hamper insurers from providing multi-channel communications that meet customer expectations. Modern services-oriented technologies that address data, content, and business logic can go a long way in enabling insurers to meet customer communications challenges – while also increasing competitive advantage through operational efficiencies, faster speed to market and a better customer experience.
Insurance companies—needing to deal with compliance issues, risk management, complexity of product offerings, precise and timely customer communications and complexity of internal systems—are inherently dependent on document-intensive processes. From quotes and policies to billing statements and claims, it is crucial for insurers to have the most reliable and efficient document automation solutions to streamline these processes along with the best technology to deliver communications to customers.
30% of buy-side respondents state it will take days or weeks to generate a report calculating their firm's exposure across all holdings. 56% admit they are not confident in the accuracy of their accounting systems.
There is no topic more controversial in today's marketplace than high-frequency trading. Regulators are still wrestling with how to officially define the practice, let alone police it. And in the two years that have elapsed since the flash crash of 2010, market participants of all stripes remain divided on the issue. Firms with longer-term, low-turnover strategies remain suspicious of high-frequency traders, while others hold the view that if it weren't for HFTs, there'd be no liquidity. Join this Advanced Trading Editorial webcast to hear experts from both sides of the issue debate whether HFT is good or bad for the market, and to hear a proposal on how to fix our market's structure for the better.
Today, tremendous amounts of data flood into financial organizations on a daily basis,so it has become critical that banks and other financial firms have the ability to successfully manage and ensure the quality of all the information they receive so that they can take action through reporting and analytics. But do today's financial institutions have the right tools and data governance processes in place?
Traditional solution suites for the insurance industry have typically been limited to policy administration, billing and claims. However, this model doesn't reflect the industry's efforts to shift from a product-centric or policy-centric view of the business to a more flexible, customer-centric approach – nor does it provide the flexibility insurance organizations must have to quickly respond to changes in the market, comply with regulatory requirements and meet customer expectations. Increasingly, carriers are looking for solutions that not only more effectively integrate the core functions of policy administration, billing and claims, but also offer the flexibility to incorporate additional core modules, as well as the capability to add solutions for enterprise and product lifecycle management. The resulting solution would represent a kind of "super suite," incorporating functionality that includes:
As financial institutions search for revenue streams to replace fees lost to regulations, they are discovering that SMB customers offer a tantalizing opportunity. But attracting SMB customers remains a challenge for most financial institutions. If your institution is serious about retaining and winning small business customers, join us for this exclusive webinar that reveals the results of Aite Group's most recent survey on Small Business, conducted February - April 2012.
Insurance organizations are more pressed than ever to find ways to streamline and automate their application processes. The need to drive efficiencies, reduce costs, improve customer communications and drive the bottom line are paramount. But working with different systems, and paper based processes often makes this challenge seems largely insurmountable (is this accurate??). Join us for this eseminar (can we call it a webinar?) on May 8th at 2 pm ET and hear directly from industry analyst Novarica, and from a major insurance company on how enterprise content management solutions can provide the tools you need to streamline the application process and help deliver exceptional agent ties.
Capacity management may not be quite dead, but the days of making periodic decisions using trending models are. Financial services organizations are radically changing how they plan and manage infrastructure to cope with the complexity of large-scale virtual and cloud environments and prevent the over-provisioning that results from old school planning models. The focus has shifted toward approaches that model demand "pipelines" and forecast based on capacity bookings, which more resembles a hotel reservation system than traditional capacity management. This is creating a whole new operational model that enables infrastructure planners, application owners and capacity teams to measure, control and plan for the constant flow of workloads in and out of an environment (on-boarding and de-commissioning), as well as organic growth (trending), all while optimizing workload placements and resource allocations to ensure optimal use of available capacity.
Smartphones, tablets and other devices are blurring the line between home and work. Many employees prefer to use their own devices over company supplied devices, and they want to use them around the clock. What seems like a boon to productivity can be a bust in terms of security and manageability. But it doesn't have to be.
Many growing businesses are looking to replace aging desktop, laptop and other systems. Yet few have the dedicated IT resources to devote to configuring all the systems; as a result, refresh can drag on and take up an inordinate amount of staff time.
Join us for this webcast in which PlayPhone will focus on the things that are most important to mobile game developers – monetization, player acquisition and distribution, including non-AppStore channels. In this session, which is open to all developers, we’ll tackle the question of what makes a game truly social and how to integrate product features to deliver an actual social game. Our presenter will also provide insight into how to expand the distribution of developers’ product, and give context around the differences between social gaming networks and the benefits that come along with working with a strategic partner.
The Future of the Financial Industry: Banking on Customer Engagement Small corner banks and large multinational institutions alike are facing a rapidly changing environment. Recent regulations are requiring more carefully managed risk, and banks are under increasing pressure to find new sources of revenue. And customers are more empowered—they're demanding a more personalized experience. Watch this webcast with experts from IBM and Frost & Sullivan to find out how banks can put the customer at the center of their business in order to enhance collaboration, improve efficiency, and most importantly, grow the value of each customer relationship.
During this free, one-hour webcast, Craig Le Clair of Forrester Research will present his findings from recent research on the challenges, trends, and high-value use cases of customer communications management for insurance companies. Commissioned by FIS™, the research included numerous interviews with insurance executives in property and casualty, life and annuity, and health. The research highlights challenges and opportunities in key business processes such as customer correspondence management and customer acquisition. This presentation provides insight on how insurance executives can successfully navigate a rapidly changing regulatory and technology environment to improve their customer experience, lower costs, and streamline processes with interactive, multi-channel customer communications.
The combination of pending regulations, including Basel III and Dodd-Frank, with an increasingly uncertain business environment has led to the realization within the financial services industry that the disciplines of enterprise risk management, liquidity risk management, performance management and compliance are interrelated business obligations. Despite the market challenges, financial institutions must now devise a sustainable return to growth and at the same time be better protected against new or emerging risks.