More call centers webcasts


  • Reference Data Management: Reduce costs and ensure compliance with next generation technology

  • Today's tough new regulatory environment is driving firms to boost their risk management procedures and improve their operational efficiency. As such, firms are focusing on reference data management, particularly in light of new regulations, rapidly growing data volumes, and the high cost of manual reconciliation due to bad or incomplete data.

  • Break Through the Complexity! Transform & Modernize Your Enterprise to Lower Risks and Costs

  • Like many industries, Financial Services organizations (including Banks, Financial Markets and Insurance companies) face many challenges and conflicting priorities including reducing operating costs and risks while driving new sources of revenue, building capital and enhancing customer satisfaction. But often the cost and complexity of rigid infrastructures, silos of systems, and significant investments in legacy applications and resource skills hinder an organization’s ability to effectively tackle the initiatives critical to the business.

  • A Bank Systems & Technology Webcast: Create Agile Mortgage and Loan Operations to Drive Growth While Meeting New Compliance Requirements

  • Analysts predict the rate of default loans is slowing, and that 2012 may be the year the housing market begins to turn the corner—so what’s the impact on your mortgage and loan operations? Does your bank have a plan to redeploy highly trained staff from default to new loan originations? Can you execute on the plan? Does the plan enable you to adjust to the ebbs and flows of the market?

  • How Barclays Built a File Transfer Service that's Easy, Secure and Cost-Effective

  • Barclays, a multinational banking and financial services provider, realized they huge file transfer problem—one that was making their internal teams and partners (not to mention their customers and auditors) very unhappy. Every project the managed file transfer team delivered was custom-built to exacting requirements. Sending data outside the bank was a costly proposition involving hours of red tape and taking up to 12 weeks. The solution was to fundamentally shift the way their organization worked. The goal? To make file transfer as easy as sending a letter (but much more secure.)

  • High-Frequency Trading: The Good, The Bad and The Ugly

  • There is no topic more controversial in today's marketplace than high-frequency trading. Regulators are still wrestling with how to officially define the practice, let alone police it. And in the two years that have elapsed since the flash crash of 2010, market participants of all stripes remain divided on the issue. Firms with longer-term, low-turnover strategies remain suspicious of high-frequency traders, while others hold the view that if it weren't for HFTs, there'd be no liquidity. Join this Advanced Trading Editorial webcast to hear experts from both sides of the issue debate whether HFT is good or bad for the market, and to hear a proposal on how to fix our market's structure for the better.

  • Reliable Information for Actionable Insights

  • Today, tremendous amounts of data flood into financial organizations on a daily basis,so it has become critical that banks and other financial firms have the ability to successfully manage and ensure the quality of all the information they receive so that they can take action through reporting and analytics. But do today's financial institutions have the right tools and data governance processes in place?

  • The Top 10 Best Practices for Serving Small-Business Customers

  • As financial institutions search for revenue streams to replace fees lost to regulations, they are discovering that SMB customers offer a tantalizing opportunity. But attracting SMB customers remains a challenge for most financial institutions. If your institution is serious about retaining and winning small business customers, join us for this exclusive webinar that reveals the results of Aite Group's most recent survey on Small Business, conducted February - April 2012.

  • Forrester Total Economic Impact study of Midrange Storage

  • IBM' Storwize' V7000 is a virtualized storage system designed to consolidate block and file workloads into a single storage system for simplicity of management, reduced cost, highly scalable capacity, performance and high availability. IBM Storwize V7000 also offers improved efficiency and flexibility through built-in solid state drive (SSD) optimization, thin provisioning and non-disruptive migration of data from existing storage. The system can virtualize and reuse existing disk systems offering a greater potential return on investment.

  • Engaging Online Financial Services Customers– Best practices in implementing online chat

  • Self-Encrypting Drives: The Evolution of Encryption

  • What's the Opportunity for Mobile Imaging in Insurance? Mobile Deposit, using the camera on smartphone to deposit a check, has changed the way consumer’s bank and banks compete. It helped the banking industry acquire new customers and dramatically reduce the cost of processing paper checks. Insurers have the opportunity to realize a similar benefit by incorporating mobile document imaging technology into their sales, distribution and claims processes.

  • Capacity Management As You Know it is Dead: How Top Financial Services Organizations Are Managing Virtual & Cloud Infrastructure

  • Capacity management may not be quite dead, but the days of making periodic decisions using trending models are. Financial services organizations are radically changing how they plan and manage infrastructure to cope with the complexity of large-scale virtual and cloud environments and prevent the over-provisioning that results from old school planning models. The focus has shifted toward approaches that model demand "pipelines" and forecast based on capacity bookings, which more resembles a hotel reservation system than traditional capacity management. This is creating a whole new operational model that enables infrastructure planners, application owners and capacity teams to measure, control and plan for the constant flow of workloads in and out of an environment (on-boarding and de-commissioning), as well as organic growth (trending), all while optimizing workload placements and resource allocations to ensure optimal use of available capacity.

  • Why Smart Banks Are Shifting from Products to People

  • The Future of the Financial Industry: Banking on Customer Engagement Small corner banks and large multinational institutions alike are facing a rapidly changing environment. Recent regulations are requiring more carefully managed risk, and banks are under increasing pressure to find new sources of revenue. And customers are more empowered—they're demanding a more personalized experience. Watch this webcast with experts from IBM and Frost & Sullivan to find out how banks can put the customer at the center of their business in order to enhance collaboration, improve efficiency, and most importantly, grow the value of each customer relationship.

  • Aligning Finance, Risk and Treasury Operations: Is Your Financial Institution Prepared for the Impact of New Regulations?

  • The combination of pending regulations, including Basel III and Dodd-Frank, with an increasingly uncertain business environment has led to the realization within the financial services industry that the disciplines of enterprise risk management, liquidity risk management, performance management and compliance are interrelated business obligations. Despite the market challenges, financial institutions must now devise a sustainable return to growth and at the same time be better protected against new or emerging risks.

  • Engagement Banking: Building Relationships Through Online and Mobile Channels

  • Bank customers today want a superior online experience. Given the proliferation of touch points involving smartphones, apps, social media and online banking – today's consumers are in control when it comes to the provision of banking services. In this webcast, you will hear about the key trends driving the era of engagement banking, best practices for online and mobile banking and gain insight on major challenges in upgrading both online and mobile channels.

  • Dashboard Technology That Can Drive Better Decisions and Grow With Your Organization

  • As data volumes continue to grow exponentially, dashboards remain an incredibly important part of a financial institution's use of data for business efficiency and monitoring. Lately, the demand for dashboards has grown from all sides of the organization. However, with new demand, comes extra complexity in expectations, new needs and extra time requirements for developers. Gone are the days of static reports and dashboards.

  • Maximizing Value Through Enterprise Architecture

  • Post financial crisis, financial institutions have to focus more intensely than ever on holding down costs and return on investment. It's never been more critical for banks to optimize their business processes and gain efficiencies wherever possible. However, many banking organizations still struggle to gain an enterprise-wide view of customers, channels and risks. This not only hampers IT strategy, it also creates significant obstacles toward achieving regulatory compliance and providing a quality customer experience.

  • P&C Carriers - Better Speed to Market and Regulatory Compliance with ISO ERC

  • Historically carriers have found it extremely difficult to keep their product offerings updated with ISO updates, with as many as 2500 circulars every year and significant manual effort required to apply each of these circulars, carriers had no choice. However with the launch of ISO Electronic Rating Content service from ISO and vendor offerings around automation of ISO ERC consumption in product modeler, P&C carriers now have an opportunity to make quicker adjustment to their ISO based products for market reality as well as regulatory compliance.

  • Solvency at Risk: Outdated technology failing the buy-side

  • What does your firm own? What are your portfolios worth? How big is your exposure? Answers to these questions are key to managing your firm’s solvency. However when 56% of the North American buy-side lack confidence in their current accounting systems; 30% admit it would take days or weeks to calculate exposure across all holdings; 40% concede investments decisions are made using poor quality data; it’s time to ask if outdated technology is failing the buy-side. Join us for this 60 minute webinar and gain insight on:

  • Live Event: How Market Participants Can Prevent and Respond To Technology Errors In Real-Time

  • On October 2, the SEC is holding a market technology roundtable focusing on best practices to ensure adequate testing and use of software systems. The SEC is hoping to determine out the best way to respond to errors in the marketplace, given the speed with which a single error can snowball into market mayhem. Following a number of incidents this year, including Nasdaq’s botched Facebook IPO, BATS’ failed IPO and Knight Capital’s $400 million software disaster, market structure and software testing has become an even higher priority for market participants.

  • Delivering optimized outcomes with advanced case management at Union Bank

  • How labor and document intensive are your organization's back office processes? Banks have embarked on initiatives to automate and streamline these processes. Some operations, however, have inherent complexities that require new approaches. After struggling with custom applications to support its personal and corporate customers, Union Bank found itself buried in paper for multiple processes, backoffice rework, branch bags, and unable to track work being completed. These challenges led to extensive rework, manual tracking, and compliance risks.

  • Getting Answers from Mobile Initiatives

  • It's safe to say that mobility is 'table stakes' for insurers. But attached to each nifty new application or tablet experience are two major questions: How effective is this, and how can we be sure? Establishing a library of major mobile benchmarks and metrics is important in making the business case for further mobile investment. Additionally, senior insurance executives will be looking for sophisticated strategies to develop and maintain newly implemented mobile initiatives.

  • Audit Survival for Regulated Collaborative Lifecycle Management

  • For software development teams in regulated industries, the ability to demonstrate compliance with a complex and dynamic set of regulations, including internal control of software development processes, is costly and challenging. IBM has given you process definition and enactment with lifecycle traceability through CLM. View this webcast to learn exactly how we take that further to support segregation of duties, work authorization, and audit report generation. We'll show you out of the box functionality as well as extensions, report templates, and tips and tricks. View this webcast if you care about reducing costs and risks of software development compliance.

  • Managing the Data Deluge: The Pros and Pitfalls of Solid-State Storage

  • As databases continue to expand at an exponential rate, financial organizations are challenged to find ways to efficiently analyze the data in a timely manner. With no end in the proliferation of data, how can firms use all of the data in their data warehouses? Just storing the data doesn't provide any value. Analyzing the data for better customer service, new products or to respond to regulatory queries is how firms can get more value from their data. But given all of the business challenges, how can IT organizations respond to the data analytics needs from various business units without adding massive amounts of CPU processing power?

  • Strategies for Optimizing the Mobile Customer Experience

  • Mobile banking has evolved so much and become such a prominent channel in its brief lifespan that it is hard to define it as “emerging” anymore. With various reports indicating anywhere from 15-20 percent of the banking population engaging in mobile, it is becoming an ever-larger segment of the customer base. Yet many banks still haven’t mastered the mobile customer experience.

  • How to Pick a Winning Content Management System

  • Gaining control and quick access to paper documents, e-mails, electronic forms and more can help you make better policy and claims decisions, speed up customer service and streamline. But how do you choose the right content management system?