More business process management webcasts


  • Reference Data Management: Reduce costs and ensure compliance with next generation technology

  • Today's tough new regulatory environment is driving firms to boost their risk management procedures and improve their operational efficiency. As such, firms are focusing on reference data management, particularly in light of new regulations, rapidly growing data volumes, and the high cost of manual reconciliation due to bad or incomplete data.

  • Break Through the Complexity! Transform & Modernize Your Enterprise to Lower Risks and Costs

  • Like many industries, Financial Services organizations (including Banks, Financial Markets and Insurance companies) face many challenges and conflicting priorities including reducing operating costs and risks while driving new sources of revenue, building capital and enhancing customer satisfaction. But often the cost and complexity of rigid infrastructures, silos of systems, and significant investments in legacy applications and resource skills hinder an organization’s ability to effectively tackle the initiatives critical to the business.

  • A Bank Systems & Technology Webcast: Create Agile Mortgage and Loan Operations to Drive Growth While Meeting New Compliance Requirements

  • Analysts predict the rate of default loans is slowing, and that 2012 may be the year the housing market begins to turn the corner—so what’s the impact on your mortgage and loan operations? Does your bank have a plan to redeploy highly trained staff from default to new loan originations? Can you execute on the plan? Does the plan enable you to adjust to the ebbs and flows of the market?

  • How Barclays Built a File Transfer Service that's Easy, Secure and Cost-Effective

  • Barclays, a multinational banking and financial services provider, realized they huge file transfer problem—one that was making their internal teams and partners (not to mention their customers and auditors) very unhappy. Every project the managed file transfer team delivered was custom-built to exacting requirements. Sending data outside the bank was a costly proposition involving hours of red tape and taking up to 12 weeks. The solution was to fundamentally shift the way their organization worked. The goal? To make file transfer as easy as sending a letter (but much more secure.)

  • High-Frequency Trading: The Good, The Bad and The Ugly

  • There is no topic more controversial in today's marketplace than high-frequency trading. Regulators are still wrestling with how to officially define the practice, let alone police it. And in the two years that have elapsed since the flash crash of 2010, market participants of all stripes remain divided on the issue. Firms with longer-term, low-turnover strategies remain suspicious of high-frequency traders, while others hold the view that if it weren't for HFTs, there'd be no liquidity. Join this Advanced Trading Editorial webcast to hear experts from both sides of the issue debate whether HFT is good or bad for the market, and to hear a proposal on how to fix our market's structure for the better.

  • Reliable Information for Actionable Insights

  • Today, tremendous amounts of data flood into financial organizations on a daily basis,so it has become critical that banks and other financial firms have the ability to successfully manage and ensure the quality of all the information they receive so that they can take action through reporting and analytics. But do today's financial institutions have the right tools and data governance processes in place?

  • The Top 10 Best Practices for Serving Small-Business Customers

  • As financial institutions search for revenue streams to replace fees lost to regulations, they are discovering that SMB customers offer a tantalizing opportunity. But attracting SMB customers remains a challenge for most financial institutions. If your institution is serious about retaining and winning small business customers, join us for this exclusive webinar that reveals the results of Aite Group's most recent survey on Small Business, conducted February - April 2012.

  • Forrester Total Economic Impact study of Midrange Storage

  • IBM' Storwize' V7000 is a virtualized storage system designed to consolidate block and file workloads into a single storage system for simplicity of management, reduced cost, highly scalable capacity, performance and high availability. IBM Storwize V7000 also offers improved efficiency and flexibility through built-in solid state drive (SSD) optimization, thin provisioning and non-disruptive migration of data from existing storage. The system can virtualize and reuse existing disk systems offering a greater potential return on investment.

  • Engaging Online Financial Services Customers– Best practices in implementing online chat

  • Self-Encrypting Drives: The Evolution of Encryption

  • What's the Opportunity for Mobile Imaging in Insurance? Mobile Deposit, using the camera on smartphone to deposit a check, has changed the way consumer’s bank and banks compete. It helped the banking industry acquire new customers and dramatically reduce the cost of processing paper checks. Insurers have the opportunity to realize a similar benefit by incorporating mobile document imaging technology into their sales, distribution and claims processes.

  • Capacity Management As You Know it is Dead: How Top Financial Services Organizations Are Managing Virtual & Cloud Infrastructure

  • Capacity management may not be quite dead, but the days of making periodic decisions using trending models are. Financial services organizations are radically changing how they plan and manage infrastructure to cope with the complexity of large-scale virtual and cloud environments and prevent the over-provisioning that results from old school planning models. The focus has shifted toward approaches that model demand "pipelines" and forecast based on capacity bookings, which more resembles a hotel reservation system than traditional capacity management. This is creating a whole new operational model that enables infrastructure planners, application owners and capacity teams to measure, control and plan for the constant flow of workloads in and out of an environment (on-boarding and de-commissioning), as well as organic growth (trending), all while optimizing workload placements and resource allocations to ensure optimal use of available capacity.

  • Why Smart Banks Are Shifting from Products to People

  • The Future of the Financial Industry: Banking on Customer Engagement Small corner banks and large multinational institutions alike are facing a rapidly changing environment. Recent regulations are requiring more carefully managed risk, and banks are under increasing pressure to find new sources of revenue. And customers are more empowered—they're demanding a more personalized experience. Watch this webcast with experts from IBM and Frost & Sullivan to find out how banks can put the customer at the center of their business in order to enhance collaboration, improve efficiency, and most importantly, grow the value of each customer relationship.

  • Aligning Finance, Risk and Treasury Operations: Is Your Financial Institution Prepared for the Impact of New Regulations?

  • The combination of pending regulations, including Basel III and Dodd-Frank, with an increasingly uncertain business environment has led to the realization within the financial services industry that the disciplines of enterprise risk management, liquidity risk management, performance management and compliance are interrelated business obligations. Despite the market challenges, financial institutions must now devise a sustainable return to growth and at the same time be better protected against new or emerging risks.

  • Engagement Banking: Building Relationships Through Online and Mobile Channels

  • Bank customers today want a superior online experience. Given the proliferation of touch points involving smartphones, apps, social media and online banking – today's consumers are in control when it comes to the provision of banking services. In this webcast, you will hear about the key trends driving the era of engagement banking, best practices for online and mobile banking and gain insight on major challenges in upgrading both online and mobile channels.

  • Dell Cloud Client Computing Solutions for K12 Education

  • Cloud Client Computing in K-12: Tips for Supporting 21st Century Education Cloud client computing has the potential to transform computer-based learning in K12 education. Executed well, cloud solutions can open the door to any-device learning and to BYOD options. Yet IT departments need to maintain a certain measure of control over the environment.

  • Delivering on Real-time and Cross-Channel Fraud Detection: Effectively Responding to Increasing Velocity and Channels

  • Customers are embracing new delivery channels such as mobile and new products such as electronic check presentment and online transactions passing through ACH and wire systems while continuing to use traditional branch, telephone and ATM banking. In this multi-channel world, customers demand that transactions occur fast and in real-time so that, for example, transactions conducted at the ATM are immediately reflected in their mobile banking app.

  • Dashboard Technology That Can Drive Better Decisions and Grow With Your Organization

  • As data volumes continue to grow exponentially, dashboards remain an incredibly important part of a financial institution's use of data for business efficiency and monitoring. Lately, the demand for dashboards has grown from all sides of the organization. However, with new demand, comes extra complexity in expectations, new needs and extra time requirements for developers. Gone are the days of static reports and dashboards.

  • Why the Time is Right for the Private Cloud

  • Systems replacement and revamps at insurance companies are at historical highs, and firms are looking for ways to maximize their IT dollar while building platforms that support growth. Concurrently, “cloud computing” has grown beyond a buzzword into an established technology strategy used by many leading companies in several industries.

  • Delivering optimized outcomes with advanced case management at Union Bank

  • How labor and document intensive are your organization's back office processes? Banks have embarked on initiatives to automate and streamline these processes. Some operations, however, have inherent complexities that require new approaches. After struggling with custom applications to support its personal and corporate customers, Union Bank found itself buried in paper for multiple processes, backoffice rework, branch bags, and unable to track work being completed. These challenges led to extensive rework, manual tracking, and compliance risks.

  • How Insurers Can Future Proof Their Next Customer Communication Management Investment

  • As insurance companies grapple with a number of high-priority challenges - including constantly changing regulations, the emergence of new channels such as mobile and social media, and the need to improve customer engagement and retention – the need for a modern, integrated and flexible customer communications management (CCM) system has never been so acute. Because insurers' ability to produce and distribute targeted, relevant multichannel customer communications have been hampered by siloed legacy systems that cannot meet today's demands for speed, scalability and flexibility, the industry has seen increased investment in new CCM-related systems. However, due to restrictions in the scope of capabilities of some of these offerings, or adoption of limited "use case" focused solutions, many insurers end up perpetuating the "legacy cycle" due to inevitable future migration or upgrade requirements.

  • Next Generation Messaging Technology: Helping Firms Trade Smarter and Reduce Costs

  • The need for the right messaging middleware is more important than ever, as more buy-side firms and broker/dealers seek robust electronic trading strategies with unfailing system reliability and pre-trade analytics to make better trading decisions. But this need comes at a time when technology spending is declining across the capital markets, as firms try to cut costs but still fund strategic new projects. The right messaging middleware can meet all of these challenges.

  • Managing the Data Deluge: The Pros and Pitfalls of Solid-State Storage

  • As databases continue to expand at an exponential rate, financial organizations are challenged to find ways to efficiently analyze the data in a timely manner. With no end in the proliferation of data, how can firms use all of the data in their data warehouses? Just storing the data doesn't provide any value. Analyzing the data for better customer service, new products or to respond to regulatory queries is how firms can get more value from their data. But given all of the business challenges, how can IT organizations respond to the data analytics needs from various business units without adding massive amounts of CPU processing power?

  • Managing the Data Deluge, the Pros and Pitfalls of Solid-State Storage

  • As databases continue to expand at an exponential rate, financial organizations are challenged to find ways to efficiently analyze the data in a timely manner. With no end in the proliferation of data, how can firms use all of the data in their data warehouses? Just storing the data doesn't provide any value. Analyzing the data for better customer service, new products or to respond to regulatory queries is how firms can get more value from their data. But given all of the business challenges, how can IT organizations respond to the data analytics needs from various business units without adding massive amounts of CPU processing power?

  • Engineering The Customer-Centric Insurance Enterprise

  • The consumerization of business has pointed the way to a relationship-oriented future for commerce, including insurance-related transactions. The rapidity and pervasiveness of public adoption of anytime-anywhere computing has also shown that insurers must take a holistic, architectural approach to customer-orientation and that piece-meal, point solution-oriented efforts will not result in competitive positioning in the marketplace. With the right design philosophy and the right technology, insurers can recast their processes to create a rewarding relationship between insurers and their customers, finding the right balance of automation and high-touch service, and creating an atmosphere of mutual benefit for all participants — while significantly increasing efficiency and productivity.

  • How to Pick a Winning Content Management System

  • Gaining control and quick access to paper documents, e-mails, electronic forms and more can help you make better policy and claims decisions, speed up customer service and streamline. But how do you choose the right content management system?