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Web 2.0
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To the best of their ability, banks need to ensure that their services are available and secured within any mobile phone configuration. Because absolute security is nearly impossible to attain in the mobile world, banks’ back-end systems have to be prepared to detect anomalies and fraudulent activity in the event that a front-end channel has been compromised.Be the first to comment
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If there was one overarching theme that came out of Bank Systems & Technology's Virtual Event "How Mobile Is Transforming Banking's Competitive Landscape" on Thursday it's that mobile is indeed the future. While mobile banking adoption sits in the 10-15 percent or so range -- and even less for tablet banking -- the numbers are increasing every day, as technology continues to rapidly advance. It's not a stretch to say that within five years, most bank customers with access their account via a mobile device. We've collected the top quotes from the BS&T event about all things mobile.
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U.S. Bancorp leverages digital watermarks to turn printed materials into interactive, multimedia documents, providing the bank with a new way to engage customers.
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Banks ignore social media at their own risk. But effectively taking advantage of the ever-growing channel requires more than just setting up a placeholder presence — it requires true engagement and authenticity.
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CFI Group's Call Center Satisfaction Index examines the increased use of social media to comment on the call center experience.
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Here's how financial institutions can begin to effectively leverage social media tools without violating compliance requirements.
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Chase's Ravi Acharya, SVP and head of product management for online, mobile and social, discusses the evolution of the bank's mobile banking offerings, lessons learned and what the future holds for the channel.
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After coming to market swiftly with mobile banking, IBC Bank evolves its mobile platform to meet skyrocketing consumer adoption and changing user preferences.
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The second article in this two-part series offers three core principles that financial institutions must embrace in order to start using social media to help drive operational change.
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The launch of a new online banking website signals the rollout of several technology upgrades at BBVA Compass.
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Bank of America's U.S. Trust has expanded its Financial Empowerment Program to include online resources that help educate young beneficiaries of wealth.
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The new platform allows financial institutions to share social media content with customers and still remain in compliance with government regulations.
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The first piece in this two-part series explores how social media can help drive operational changes that are needed in financial institutions.
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The new application allows Citi ThankYou Rewards members to pool and share their earned points via Facebook.
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Citibank recently reintroduced its online banking website with a brand-new look, feel and set of functionalities. Here's a closer look at the new citibank.com.
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The new savings rewards program is partnering with financial institutions such as Bank of the West to offer consumers incentives for reducing debt and increasing assets.
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The California-based electronic payments service is primed to be the first to offer app-based P2P payments via NFC.
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As Dodd-Frank continues to take shape what are some best practices for banks engaging in alternative customer rewards programs?
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Everyone's talking social media, but no one has all the answers. Want to reap the benefits of increased customer sentiment, transparency, trust and recommendations that social media offers? Don't worry about the ROI. Dive in and give it a try.
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There's significant value in having people -- not just software -- monitor social media comments.
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With the help of social media analytics tools, savvy banks including Citi, SunTrust, ING Direct and First Tennessee are listening to and gleaning useful insight from social media conversations.
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Bank Systems & Technology speaks to Paul Butcher, director of communications central for Citi to confirm a tip that bank's employees are uncommonly active at using social media tools for internal collaboration.
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U.S.-based online-only subsidiary of ING Group becomes the first bank to incorporate Bump Technologies' API into its mobile app to enable payments.
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Vendor Survey Indicates Banks Are Looking For Alternatives To Tokens For Multi-Factor AuthenticationIn light of the March RSA SecurID breach, some institutions are seeking alternatives to tokens for out-of-band multi-factor identification, data from PhoneFactor indicates.
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A handful of hot topics among bankers, technologists and analysts.
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