BANK SYSTEMS+TECHNOLOGY 
OCTOBER 2000
COVER
STORY
Call To Arms
Telephone centers embrace new technology to better serve customers.
EXECUTIVE
Q&A
Richard Vague, chairman and CEO, Juniper Financial, cofounder and former head of Bank One's First USA division, talks about the use of the credit card as a strategic weapon in online banking.
WHAT'S NEWS
Top of the News
Banks are embracing the Web aggregation concept, forming alliances with Yodlee and VerticalOne.
Convergence
With its acquisition of Pivot.com, First Union aims to take the lead in online insurance.
Cyberbanking
NetBank and Ameritrade have formed an alliance to try to catch industry rival E*Trade.
Wholesale Banking
Wells Fargo Launches Portal for Businesses.
Bank Bytes
PNC Bank, Pittsburgh, has chosen Trillium Software, Billerica, Mass., to provide enterprise-wide customer data management.
E-Commerce
American Express and Ventro have begun a business-to-business venture called MarketMile.
Payments
Visa is building a next-generation, IP-based network called DirectExchange.
Bank Bytes
Firstar Bank, Milwaukee, has formed an alliance with Skylight Corp., Atlanta, to offer the STRATUS card, an ATM card-based account solution.
E-Commerce
Citigroup and Wells Fargo launch FinancialSettlementMatrix.com.
Outsourcing
HomeBanc Mortgage has turned to netASPx to host its financial systems.
TECHNOLOGY SOLUTIONS & STRATEGIES
Feature Story
Financial Institutions could save billions of dollars in unnecessary hardware upgrades by performing regular defragmentation checks on their systems.
Web Banking
Bank of the Ozarks goes live with an Internet platform powered by Q-Up Systems.
E-Commerce
orbian, a Citigroup-backed business-to-business venture, kicks off.
Wholesale Banking
Royal Trust has licensed Bottomline's BankQuest.
Risk Management
NYCE and Mastercard have teamed up to combat debit card crime, using fraud protection software from HNC Software.
Trade Finance
Comerica is offering TradeCard, an online trade settlement system.
Mobile Banking
U.S. banks like Wachovia and Charter One are pitching wireless services to their business customers.
Mortgage Systems
Through a partnership with Mortgage.com, Nexity Bank–a Web-based bank–has spiced up its traditional online offerings with mortgages.
DEPARTMENTS
Just
Thinking ...
IT Spotlight
CertCo Providing Security for High-Value Transactions.
Case
Study
ABN AMRO Builds Enterprise Data Platform.
Industry Insight
Four Arguments Against Outsourcing-And Why They're Wrong.
Letters
BANKING & THE INTERNET
Business Strategy
Learning A New Language
Technology
Gateway To Growth
Globalization
Local Heroes
Business Strategy
A World Without Wires
Case Study
Casting A Giant Shadow
Security
It's All In The Delivery
Executive Perspective
A Slow Embrace
