Topics: telephony

  • Contact/Call Centers June 01, 2005No longer just about back-office servicing, contact and call centers now provide banks with an opportunity to nurture customer relationships. Supported by integration and productivity tools, call centers have become proactive - rather than strictly reactiv
  • News & RolloutsMarch 07, 2005Flexible Platform; Searchspace Boosts AML Solution; InfoVista Releases IP Telephony Product; Vontu Introduces Monitoring Tool; Recent Rollouts
  • Can You Hear Me Now? March 07, 2005Community bank improves service and cuts costs with VoIP phone system from AltiGen.
  • Growing Mortgage Company Cuts Telecom CostsJanuary 15, 2004Homestar Mortgage uses 3Com's voice over IP technology to connect branches.