Community Banks Can Gain From Large Bank Customer Dissatisfaction: Survey March 05, 2014A recent poll of large bank customers found dissatisfaction with their primary bank, but a lack of willingness to switch.
USAA Tops Among Banks in Forrester Customer Experience Survey January 22, 2014Overall, the banking industry ranked fifth out of 14 measured.
PayPal Is The Most Trusted Brand For Mobile Wallets, Says Survey October 24, 2013PayPal tops Google, Apple, Facebook, and Amazon as the most trusted brand for mobile wallets according to a survey by Javelin Strategy and Research. Banks Spending More on Innovation: Report October 22, 2013A new survey from Infosys and EFMA finds that 77% of the banks polled are increasing investment in innovation, compared to 13% in 2009.
Financial Services Doesn't Fare Well in Reputation Poll, But Perceptions Improving February 12, 2013A Harris Interactive poll measured the reputations of the sixty most visible companies in the country.
The New Bank Fee Model? February 07, 2013Deloitte reports that there is growing consumer sentiment for a pay-by-transaction plan when it comes to bank fees.
Moving to the Cloud is Costly and Challenging, Survey Finds February 06, 2013
Audit firm KPMG polled more than 650 business and IT leaders about their company's cloud plans. JP Morgan No. 1 in U.S. Customer Survey, Rivals Fall Back December 11, 2012JPMorgan Chase & Co jumped to
first in a U.S. customer satisfaction survey, as its three
biggest rivals, including perennial leader Wells Fargo & Co
, posted a decline in their scores. Checking Balances, Viewing Transactions Are Top Mobile Usages, Study Finds October 26, 2012The study, conducted for Virtual Hold Technology by The Adcom Group, also found consumers grow increasingly frustrated when problems arise with mobile apps that prevent them from completing a task.
Awareness and Interest in Mobile Money Services Grows in Developing World October 23, 2012Consumers want to make payments and send funds with their mobile devices, but issues with ease of use and trust in service providers remain biggest barriers to adoption, a Visa survey found. Majority of IT Departments Ignorant of BYOD: Report October 23, 2012Industry analyst Ovum surveyed 4,000 employees from around the world on their corporate BYOD policy.
Banks in Danger From Dissatisfied Customers October 05, 2012A study from research company GfK found that while a few banks have won over their customers with excellent service and benefits, others are in imminent danger of losing up to a third of their consumer clients.
BS&T 2013 Outlook Survey Highlights Spending Trends and Challenges Ahead for Banks October 02, 2012BS&T's 2013 Banking IT Outlook Survey showed that many banks are expecting modest increases in IT spending next year, with core systems and new products being the biggest priorities. Regulations and Data Privacy Among Top Concerns With Cloud, Survey Finds September 27, 2012The Cloud Market Maturity study found that governance issues such as compliance and data security are among the top concerns businesses have regarding cloud adoption. New Poll Ranks Chase, Citi As Top in Customer Experience September 24, 2012New Harris Poll benchmark study measures customer satisfaction ratings for Chase, Wells Fargo, Bank of America and Citi.
Convenience is Key for Bank Consumers: Report August 23, 2012A survey conducted by Angus Reid Public Opinion in conjunction with TD Bank also found online banking is the most frequently performed banking activity. Mobile Banking Adoption Triples in Two Years August 13, 2012Survey conducted by electronic payments association SWACHA found that mobile banking and mobile payments are fast rising in popularity. Salary Survey Results: Automation Push and Data Analysis Strengthens Financial Services IT Job Market July 02, 2012After several years of painful cuts, the market for IT talent in the financial services industry is strengthening. Mobile Payments Interest Rising: Report June 27, 2012The transition of payments from a piece of plastic to a Web-connected communications channel is opening a wealth of opportunities, says Aite Group. Mobile Banking Spend on the Rise June 22, 2012