- Job Cuts or Hires -- What's Your IT Department's 2012 Workforce Outlook?December 19, 2011A recent survey of CIOs indicates that IT hiring across the U.S. will generally increase in 2012. But after a year of hardships, I question whether bank IT departments will be among those hiring.
- IT Professional Need to Improve Soft Skills to Ensure Job Security, Experts SayAugust 15, 2007Project management, leadership and communication among sought-after IT skills.
- First Horizon National Standardizes Contact Centers on Interactive Intelligence PlatformJuly 22, 2007First Horizon's cost for IVR-based calls has dropped from 7 cents per call to 4 cents, saving the bank about $50,000 a month.
- Wachovia Gets Hooked On E-LearningApril 25, 2003The merger of First Union and Wachovia was the catalyst for building a world-class training and e-learning organization.