Providing Distinctive Customer Experience: The Power of Customer Communications Management April 23, 2012 When it comes to customer communications, a personalized, multichannel experience is required.Another Day, Another Massive Data Breach: Did The Bad Guys Win? April 27, 2011 Sony. Epsilon. Millions of customer's names, email addresses and other personal information have been exposed in April. Epsilon Data Breach Emphasizes Need to Proactively Create Security Awareness April 05, 2011 Though it's not clear whether an attack is on the horizon, both bank and customer awareness can mitigate risk. Jon Elvin Discusses the Importance of Cross-Channel Risk Management June 30, 2009 Segmenting Clients Ensures Better-Targeted Products October 28, 2008 By focusing on a closely defined client base and soliciting feedback early and often, developers can created targeted products that continuously meet client needs.Banks' Reputation, Security and Strategy Rest in CIOs' Hands September 22, 2008 Banks’ AML Strategies May Increase Risk Factors March 30, 2007 The manner in which banks implement AML strategies could put them at further risk, study warns.
