API: Entry Point to the New 'Open' World of BankingApril 21, 2013The greater flexibility provided by API technology means banks can quickly provide the kind of product customization and experience customers expect. This depends on open infrastructures and data feeds.
The Nexus of Forces and Software Quality in BankingApril 18, 2013As banks struggle to deal with the emergence and convergence of cloud, social, mobile and big data, some banks are improving software and application development and management by centralizing their testing of new software solutions.
The Next Generation of Video in BankingMarch 22, 2013Banks are using video in innovative ways that include both employee-facing and customer-facing applications. Experts discuss how video banking is evolving.
IT Services Market Endures Dismal 2012March 18, 2013A report from research firm Ovum find that IT contract volume was down 18 percent in the financial services industry in 2012.
A How-To Guide To Improving Customer ExperienceFebruary 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Fiserv Offers New Tools For Managing ATM NetworksFebruary 20, 2013Fiserv has updated its Device Manager solution for managing ATM’s with new analytics-driven capabilities in incident tracking, reporting and resolution.
M&T Brings On Donald Truslow As New Chief Risk OfficerFebruary 01, 2013Truslow, who previously worked at The Financial Services Roundtable and Wachovia Corporation, will also serve as executive vice president and a member of the bank's management committee.
Rewriting the KYC PlaybookJanuary 18, 2013Banks must address the "V3challenge" -- questions around variety, velocity and vagueness -- in order to achieve better bank counterparty due diligence, as part of Know Your Customer compliance.
Using Data and Analytics to Fight FraudDecember 19, 2012As financial institutions enhance the data they are willing to apply toward helping alleviate fraudulent activity, it could have a game-changing impact in the fight against fraud.
The Core Systems DilemmaDecember 10, 2012Banks looking to upgrade or replace legacy core systems have a choice: Do it all at once or gradually. Many factors go into deciding which is better for a specific bank.
Is Your Automation Rate as Good as it’s Going to Get? Think Again…November 26, 2012Most banks set up a contact center strategy and then leave it be, when they should be constantly looking to improve it. Here are 10 steps banks can take to optimize their customer experience with the contact center.
PNC Names New Head of Operations and TechnologyNovember 07, 2012PNC names new head of operations and technology; seasoned financial services IT executive Steven Van Wyk leaves ING to replace Vice Chairman Thomas Whitford, who is retiring.
Risks and Rewards of Disaster Recovery in the CloudNovember 02, 2012Compliance considerations and clear benefits in terms of recovery speed and cost are driving community banks to move their disaster recovery centers to the cloud. But some larger banks are hesitating to follow that path.
Cloud Growth: Strategy, Not Cost-CuttingOctober 30, 2012Adoption of cloud and as-a-service computing models is accelerating in banking. While costs-savings may be the primary driver, increasingly the cloud is seen as a means of innovation and competitive advantage.
