Topics: relationship How Prepared Is Your Bank For Digital Disruption? October 21, 2013Digital transformation is going to change banks’ relationships with their customers and will require an over-arching strategy for dealing with those changes. How Prepared Is Your Bank For Digital Disruption? October 21, 2013Digital transformation is going to change banks’ relationships with their customers and will require an over-arching strategy for dealing with those changes. Fiserv Enhances Relationship Rewards For Premier April 21, 2011New integration between Relationship Rewards and UChoose Rewards sold as differentiator in maintaining and growing customer loyalty. BofA, Merrill Lynch Earn Gartner CRM Award July 23, 2010Bank of America announced today that Merrill Lynch received a Customer Relationship Management Excellence Award from IT research and advisory company Gartner, Inc. and 1to1 Media. Merrill Lynch was honored for its enterprise-wide alignment of multiple cust PNC's Tom Kunz Cracks the Gen Y Code With Targeted Products September 17, 2009Contrary to what many bankers believe, PNC Financial's Tom Kunz says, electronic channels will be the key to forging stronger customer relationships with the new generation of banking consumers. Martin Davis Unites the Wells Fargo and Wachovia IT Shops August 19, 2009Merging two customer-centric banks presents challenges and opportunities for Davis as he oversees the technology integration. MasterCard Names Ajay Banga COO June 22, 2009 CRM Helps De Novo Profit Amid Crisis April 08, 2009During the credit crunch, First Foundation Bank opens with excess capital, thanks to mining its best prospects. The PrivateBank Rolls Out SunGard Asset Management System March 11, 2009 In Wake of Credit Crunch, Service Remains Key to Profits June 24, 2008Even amid economic turmoil and looming regulatory changes, making a profit, exceeding customer expectations and maintaining a knowledgeable staff remain the cornerstones to good business. false March 27, 2008 UMB Bank Taps Trillium for Data Consolidation February 29, 2008Looking to become more customer centric, UMB implements Trillium data quality software as part of a CRM implementation. Banks Will Face Competition in the RDC Space February 21, 2008Third parties that can decouple remote deposit capture from the deposit relationship may pose a threat to banks in the payments space. HCL and Misys Sign Landmark Deal in India October 30, 2007Misys to become HCL's preferred banking software partner. Retail Banks’ IT Integration Efforts Key to Differentiation July 21, 2007Platform integration is critical for banks seeking to provide exceptional service, study says. Payment Card Business Still Offers Variety of Opportunities for Growth June 25, 2007The future of cards is still bright, but the sky's the limit on just what form card payments will take. Acquisition Obsession Results In Bank Deposit Growth June 02, 2007Aite study shows that banks need to concentrate more on existing customers to grow deposit base. Fraud Techniques Evolve in Parallel with Bank Products and Defenses May 05, 2007In developing their own multichannel strategies, fraudsters prove once again that their techniques can evolve in parallel to bank tech trends. Now it's up to banks to show they can stay a step ahead of the crooks. Banks Move Away From Card-Based Transactions February 22, 2007Rewards programs help deepen banking relationships. Business Intelligence Making Headway in Banks’ Profitability Efforts February 22, 2007BI solutions are evolving to integrate more tightly with banking applications -- thus helping banks to maximize IT investments as well as drive improved performance.