At the recent SAS Financial Services Executive Summit, bankers gained insights into how to address the challenge of aligning technology and business in the age of big data analytics.
After PayPal launched a program last week offering free transaction processing for merchants who switch to its point of sale card reader, Square hit back yesterday by announcing it will be offering a P2P payments service via email.
Fiserv Enhances Relationship Rewards For PremierApril 21, 2011New integration between Relationship Rewards and UChoose Rewards sold as differentiator in maintaining and growing customer loyalty.
BofA, Merrill Lynch Earn Gartner CRM AwardJuly 23, 2010Bank of America announced today that Merrill Lynch received a Customer Relationship Management Excellence Award from IT research and advisory company Gartner, Inc. and 1to1 Media. Merrill Lynch was honored for its enterprise-wide alignment of multiple cust
PNC's Tom Kunz Cracks the Gen Y Code With Targeted ProductsSeptember 17, 2009Contrary to what many bankers believe, PNC Financial's Tom Kunz says, electronic channels will be the key to forging stronger customer relationships with the new generation of banking consumers.
CRM Helps De Novo Profit Amid CrisisApril 08, 2009During the credit crunch, First Foundation Bank opens with excess capital, thanks to mining its best prospects.
In Wake of Credit Crunch, Service Remains Key to ProfitsJune 24, 2008Even amid economic turmoil and looming regulatory changes, making a profit, exceeding customer expectations and maintaining a knowledgeable staff remain the cornerstones to good business.
UMB Bank Taps Trillium for Data ConsolidationFebruary 29, 2008Looking to become more customer centric, UMB implements Trillium data quality software as part of a CRM implementation.
Banks Will Face Competition in the RDC SpaceFebruary 21, 2008Third parties that can decouple remote deposit capture from the deposit relationship may pose a threat to banks in the payments space.
Fraud Techniques Evolve in Parallel with Bank Products and DefensesMay 05, 2007In developing their own multichannel strategies, fraudsters prove once again that their techniques can evolve in parallel to bank tech trends. Now it's up to banks to show they can stay a step ahead of the crooks.
