5 Ways Banks Can Provide The Human Touch for Customers December 20, 2012As banking becomes more digitized, customers still crave a human connection. Here's how to ensure a rewarding customer experience. USAA Ranks First in Customer Satisfaction Study by ath Power Consulting December 19, 2012Banking customer satisfaction rose across the country according to the results of a recent nationwide customer experience study by ath Power Consulting, with USAA topping all banks for the third year running. Huntington Bank Scores Highest in Small Business Customer Satisfaction, Report Says November 12, 2012J.D. Power and Associates released a new report last week showing lower levels of customer satisfaction among small business banking customers than retail customers. BB&T, Capital One, Synovus Top Small Business Banking Report July 12, 2012ath Power Consulting released its annual findings on how well banks revise small business owners. Salary Survey Results: Automation Push and Data Analysis Strengthens Financial Services IT Job Market July 02, 2012After several years of painful cuts, the market for IT talent in the financial services industry is strengthening. USAA Tops Mobile Banking App UX Study March 29, 2012The 2012 ath Mobile Banking Study reveals that mobile apps from USAA, Huntington Bank and BB&T rank the highest in terms of customer experience. Meeting Customer Needs with Online Chat June 22, 2011Many financial institutions have yet to fully embrace online chat as an essential tool to optimize the millions they've already invested in their Internet presences. Retail Bank Customers Show More Interest in Shopping Around for New Banks March 03, 2011J.D. Power and Associates "2011 U.S. Retail Bank New Account Study" finds that shopping and switching rates are increasing; main drivers are advertising, changes in life circumstances, and branch convenience New York City's Underbanked Population: Growing and Mistrustful of Banks February 25, 2010New York City's underbanked population: New research show 13 percent of New York City households lack bank or credit union accounts. RIM Device To Allow Users to Display PowerPoints from Their BlackBerrys January 06, 2010BlackBerry Presenter, a small USB device, will retail for $199. J.D. Power Report Says Banks Must Address Steady Decline in Customer Satisfaction May 21, 2009 Microsoft Offers Best Practices for Green Data Centers April 22, 2009 Mortgagebot Rolls Out POS Lending Platform April 14, 2009 Banks Need to Take Risk-Based Approach to Data Management December 17, 2008 Petra Financial Integrates Power Payment Technologies’ E&I Solution into its Clarion Solution October 30, 2008 Associated Software Consultants Releases Enhanced Marketing and Risk Management System October 23, 2008 Wachovia Elevates David Pope to Mortgage and Retail Credit Head March 27, 2008New Wachovia mortgage and retail credit business president David Pope will leverage technology to improve service. Power Management Software Reduces Energy Consumption In Data Centers February 29, 2008Cassatt's Active Power Management software turns off servers when idle and then turns them back on again when needed. JPMorgan Chase Implements Electronic Filing for Bank Secrecy Act Reports October 30, 2007JPMorgan Chase Implements centralized electronic filing for Bank Secrecy Act reports. Customer Satisfaction Is Key to Driving Organic Growth at Banks September 27, 2007The best way for banks to maximize organic growth is to personalize the customer experience.