Topics: optimization Why Contact Centers Are Key To Banks' Multi-Channel Strategies August 22, 2013Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience. 3 Steps to Building a World-Class Bank February 28, 2012With global markets growing increasingly important to banks bottom lines, optimizing world-wide operations has become a business imperative. Here are three tips to help banks achieve world-class distinction Earnix Offers Its Pricing Solution in the Cloud October 25, 2011Banks can now use the pricing optimization solution Earnix Optimizer without making major changes to IT infrastructure. Indonesian Bank Opens Locations Anywhere with New Core System May 12, 2011Indonesia's Bank BRISyariah leverages Temenos' T24 core systems platform to meet surging demand for Islamic banking and enable agile branch expansion. Card Act, Reg E Spawning New Price, Revenue Analytics Tools October 20, 2010SAP and Fiserv among vendors coming out with business intelligence tools aiming to help banks be profitable in spite of a loss of fee income. NEWS FROM BAI: Pitney Bowes Releases PERFORM.360 for Channel Optimization November 05, 2009 NEWS FROM BAI: GMT, Talaris Partner for Branch Efficiency November 03, 2009 Bank of the West Shaves Server Use With Terracotta September 08, 2009Bank of the West optimizes the performance of its Java apps using infrastructure management solution from Terracotta. Creating a Self-Funding IT Model January 08, 2009Three initiatives to support changing the IT cost model from one of cost to self-funding. Analytics Are Becoming Increasingly Important Tools in Banks’ Customer Retention Strategies April 28, 2008Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. Verint’s Impact 360 for Retail Financial Services Enhances U.S. Bank’s Workforce Management March 27, 2008U.S. Bank deploys Verint's Impact 360. Price Optimization is Catching On August 10, 2007With an increasing number of banks taking up price optimization, industry analysts insist it is time to bring the practice to light. South Carolina Bank and Trust Solves Staffing Problem With GMT Solution June 12, 2007GMT Planet produces a scheduling forecast that breaks staffing needs down into 15-minute increments, and includes details such as the timing of employees' breaks and lunches. Compressed Margins, Advanced Technology, Mature Data Stores Lead Banks to Price Optimization May 07, 2007Price optimization promises increased profits. But banks remain quiet about their price optimization strategies and technologies. CheckFree to Purchase Corillian in Bid to Expand Offerings to Banks February 20, 2007CheckFree/Corillian deal is just one more example of consolidation in bank tech space, say experts.
Zions Bancorp Upgrades Workforce Solution November 21, 2006GMT latest workforce optimization solution, GMT Planet 9.5, will allow firm to more closely monitor internal branch performance. Coinstar to Enable Direct Deposit of Coins October 31, 2006Coinstar Direct Coin Deposit service a potential customer retention/cost saver for banks. H-1B Visa Foes Join To Pressure Congress September 30, 2006New sales compensation tools offer bank staff better-defined analytics and reward retail-like behavior.