Banks Must Think Differently About Customer Experience In A Branchless Digital Environment April 29, 2013As interest in digital bank accounts increases, banks must rethink customer experience from an all-digital branchless perspective. Online Still Represents Lion's Share of Digital Investment April 03, 2013A report on the state of multi-channel banking by Forrester also found that many banks are unprepared to support multi-channel initiatives.
Improving the Customer Experience Across Every Touch Point April 02, 2013How banks can improve their customer communications by improving data collection and management, and developing a consistent multichannel strategy for customer interactions. Who is Your Borrower in a Virtual World? March 08, 2013Regulations are murky in defining how banks should verify customer identity when a new customer opens an account or credit line through digital channels, but best practices are emerging to help banks with customer identity verification in those instances. Consumers Yet To Trust Mobile Banking and Alternative Payments, Study Finds February 28, 2013A survey by BT Global Services suggests that consumers have yet to be sold on the security of mobile banking and alternative payments services. A How-To Guide To Improving Customer Experience February 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
BBVA Compass Goes National With NBA Banking Product February 15, 2013Following the bank’s core system transformation it has rolled out its first nationwide product NBA Banking, offering checking and savings accounts with an all-digital experience. Gamification: Are Banks Ready To Play? February 05, 2013While foreign banks are beginning to launch gaming initiatives in their digital channels, U.S. banks have been hesitant to follow suit. But any bank that's serious about customer experience will have to take a hard look at the growing trend. TD Bank Moves Commercial Clients Off Legacy Systems to New Platform January 14, 2013With the release of TD eTreasury, TD Bank will be able to move all of its commercial clients on to one online banking platform for the first time. The Top Challenges Facing Banking IT in 2013 December 21, 2012As usual, bank IT department's will have much on their plates for 2013.
2013 Forecast: The Hot Technologies That Will Define Banking December 14, 2012Cloud, digital payments and mobility will loom even larger in 2013, our panel of industry experts say.
U.S. Bank to Offer Mitek's Mobile Photo Bill Pay December 05, 2012U.S. Bank announced today that it will begin offering Mitek's Mobile Photo Bill Pay solution that allows customers to pay bills by taking a photo with their mobile device early next year. Ready for Real Time: BBVA Compass Up & Running on New Core System November 29, 2012Accenture's Alnova new core banking infrastructure is now running BBVA Compass' checking and savings deposit platform across the bank’s 716 branches Ex-Chase Exec Tapped for New Huntington Bank CTO Position October 22, 2012Huntington Bank announced the hiring today of Paul Heller, formerly of JPMorgan Chase, as the bank's new chief technology and operations officer. Will Facebook Be the Next Big Payments Network? October 10, 2012If Facebook becomes the next big payments network, what can banks do to get in on the action? ELITE 8 2012: Bill Pappas Reduces, Rebuilds, and Replaces to Move BofA Merrill Lynch Forward September 27, 2012Bank of America Merrill Lynch CIO for global wholesale banking technology and operations Bill Pappas and his team of thousands look to get more lean and gain efficiencies. The technology and operations organization is charged with simplifying IT and minimi Reaching the Multi-Channel Consumer September 13, 2012Financial institutions must evaluate how to create meaningful connections with consumers across multiple platforms in new ways.
Bank Branches Are Dead September 12, 2012To create the branch of the future, you have to abandon the present.
Citi, Wells Fargo, Among Top Banks in Digital Sales September 06, 2012A new report from Forrester Research finds that digital sales at banks is growing.
How Mobile Is Changing Community Banks August 31, 2012Community banks will have to learn how to deliver their personal touch and local advice through digital channels, experts say.