Topics: multi-channel Cyber Security: HSBC Offers Two-Factor Online Authentication February 24, 2014HSBC will begin offering additional online authentication in the wake of increasing attention on security after the retailer data breaches. Let Customers Have it Their Way January 09, 2014Following the lead of successful retailers should be the goal for financial services customer experience.
Customer Complaint Management Lacking at Banks December 13, 2013A new survey from Carlisle & Gallagher Consulting Group finds that complaints often take multiple interactions to resolve. NCR Undergoes Fundamental Change With Digital Insight Buy December 03, 2013The company said the acquisition is the culmination of a years-long transformative process.
Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Banking Transformation: How Do We Get There? September 22, 2013By helping financial institutions to develop digital banking strategies that optimize mobile, analytics and cloud solutions, SAP aims to double its revenues in financial services by 2015. Why Contact Centers Are Key To Banks' Multi-Channel Strategies August 22, 2013Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience. Using Data to Create the Optimal Customer Experience August 09, 2013How data and analytics can unlock new sales opportunities and increased customer retention. Banks Must Pursue a Multichannel, Integrated Onboarding Process: Report May 24, 2013Bank customers should be able to to apply for products and services at their bank through the device and channel of their choice, says Aite Group.
Improving Business Analytics Through A Single Customer View May 13, 2013While many financial institutions are relying more on business analytics and intelligence for decision making, they need to first ensure the accuracy of the information feeding these statistics and ensure that each customer has a single record within a central database.
A How-To Guide To Improving Customer Experience February 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Webster Bank Names New CIO January 18, 2013Colin Eccles, former CIO at Umpqua, will focus on development of e-banking solutions at Connecticut-based Webster Bank. NCR/uGenius Technology Deal Targets Growth of Video ATM Technology January 03, 2013Integration of uGenius' technology intended to accelerate financial services adoption of APTRA Interactive Teller; advances NCR's evolution into a software-driven business. The Big Challenge is Big Data in 2013 December 28, 2012Without the capacity to mine mountains of customer data across multiple channels, banks won't be able to offer the integrated and consistent multi-channel experience customers demand today. Ready for Real Time: BBVA Compass Up & Running on New Core System November 29, 2012Accenture's Alnova new core banking infrastructure is now running BBVA Compass' checking and savings deposit platform across the bank’s 716 branches Corporate Treasurers Expect Multi-Channel Banking, Study Finds October 16, 2012New research released by Fundtech shows a growing demand from treasurers for the kind of consistent multi-channel banking experience that consumers are already demanding. Customer-Centricity, Big Data Key Themes of BS&T's 2012 Executive Summit October 01, 2012Customer-centricity in a multi-channel environment and using data and analytics to know your customer better were among the major topics discussed during the first day of Bank Systems & Technology's seventh annual Executive Summit.
How Can Banks Capitalize on Data, Channels and Customer-Centricity? September 28, 2012Bank Systems & Technology's 2012 Executive Summit, which kicks off this weekend, will focus on how banks of all sizes are pursuing new business models that are multi-channel but highly customer-centric, digital but personal, innovative but risk management- Is This the Year for a Banking IT Breakthrough? Find Out at BS&T's Executive Summit September 03, 2012Bank Systems & Technology's 2012 Executive Summit will explore the ways in which banks' adoption of a variety of transformative technologies is leading to a redefinition of banking based on customer-centricity and multi-channel delivery. Banno's New Website Design Format Simplifies Multi-Channel Banking August 01, 2012Tech provider Banno announced a new website design format today that integrates a bank's website across different browsers and devices.