Google Enables Payments Through Gmail to Garner Google Wallet Adoption May 17, 2013With Google Wallet under-performing in the last couple years, Google is now integrating its wallet into Gmail to allow users to send money through the popular email service. The CFPB Goes Mobile To Collect Customer Complaints May 16, 2013With many Latinos in the U.S. accessing the internet primarily through a mobile device, the CFPB has optimized its new Spanish language website for an interactive mobile experience. Digital Marketing Solutions Stand Front and Center at Finovate Spring May 15, 2013With more customers interacting with their financial institutions through the mobile and online channels, new marketing solutions targeting these digital customers emerge at Finovate Spring. Trust Revisited: How Banks Can Redefine Relationships One Swipe at a Time May 15, 2013Banks have lost a great deal of public trust since the financial crisis, but they can recover some of that trust by fulfilling consumers’ desire for innovative and convenient mobile solutions. Amazon Launches Digital Currency for Kindle Fire Customers May 13, 2013After filing an application for a mobile wallet patent last month, Amazon continues to make moves in payments by adding a new digital currency, Amazon Coins, for its app store. Simplicity Bank Streamlines Mobile Device Control May 10, 2013Simplicity Bank gains automated controls and improves mobile device security without adding headcount by adopting AirWatch Mobile Device Management. CIBC Expands Mobile Payments May 10, 2013The Canadian bank announced its mobile payments app will now be available for Android smartphones.
Google Wallet Head Osama Bedier Quits May 09, 2013Osama Bedier, the head of Google Wallet, has quit the company after two years in charge in which the solution has failed to gain widespread appeal. Chase Brings Mobile Receipt Capture to Small Business Card Holders May 07, 2013Chase’s Ink card holders will now be able to photograph and store receipts with Chase’s Jot app for small business customers. Mobile Payments Marked by Fragmentation and Increasing Channel Convergence, Says Fed May 07, 2013A report from the Federal Reserve Bank of Boston states that the past two years in the mobile payments market were characterized by an expanding fragmented market environment and frequent technology innovations.
Real-Time Payments Offers Opportunity to Build Customer Loyalty, Study Finds May 06, 2013Consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to be their real-time payments provider, a recent FIS study suggests. Mobey Forum Tackles Mobile Payments May 03, 2013The industry group has formed a task force to assess the mobile point of sale market in North America and Europe.
The “Age of the Customer” Demands Effective Onboarding May 02, 2013Giving customers a truly convenient onboarding process means moving towards automated processes, electronic documents and enabling the customer to sign up with their mobile device. Convenience No. 1 Factor In Customer Loyalty for Banks, Study Finds May 01, 2013A recent survey suggested that banking customers care more about convenience than customer service or fees in choosing a bank, and mobile banking customers are some of the most loyal a bank can find. Mobile Point of Sale Solutions Could Increase Consumer Card Payments By More $1 Trillion A Year, Study Says April 30, 2013A new report by Javelin says there are nearly 20 million merchants who could start accepting card payments as a result of wider adoption of mobile POS solutions. Mobile Growing, But Still Not Preferred Channel April 30, 2013Trends in mobile banking were a big topic at the CEB Tower Group Financial Services Technology conference.
Rewarding Customers and Calming Security Concerns Key to Mobile Payments Adoption, Survey Finds April 29, 2013In a recent survey by Accenture, smartphone owners picked security as their top concern in adopting mobile payments, and showed interest in value-add features for mobile payments like coupons and rewards points. Banks Must Think Differently About Customer Experience In A Branchless Digital Environment April 29, 2013As interest in digital bank accounts increases, banks must rethink customer experience from an all-digital branchless perspective. NACHA Payments 2013 In Quotes April 26, 2013Some thought provoking quotes on mobile payments, the growing prepaid card market and more from NACHA Payments 2013. Innovate Or Die, Says Capital One's Jamison April 26, 2013The managing director of Capital One Labs implored banks to meet customer's technology expectations during a keynote speech at the CEB TowerGroup Financial Services Technology Conference in Boston.