New Bank Customers are Hard to Find: ReportNovember 18, 2013Mobile is also found to have a loyalty "halo effect," as mobile users report much higher loyalty toward their primary financial institution than non-users.
Banks in Danger From Dissatisfied CustomersOctober 05, 2012A study from research company GfK found that while a few banks have won over their customers with excellent service and benefits, others are in imminent danger of losing up to a third of their consumer clients.
Regions Bank Expands Mobile OfferingsSeptember 24, 2012Regions Bank rolled out a series of new mobile apps, and introduced a new cashback rewards program for account holders that they can access from their mobile device.
Key to Building Bank Customer Loyalty Is Disruptive Innovation January 03, 2012To build loyalty among customers and gain a competitive advantage, banks must demonstrate radical thinking and vision and provide a seamless experience across all channels, including the branch, according to HCL Technologies' Amol Shingrupe.
The New Battleground in Customer ExperienceAugust 16, 2011The new battleground in customer experience is not simply about building better websites and branches; it's about defining the brand and ensuring consistency and effectiveness across channels to win customers' loyalty.