Topics: integration Digital Marketing Solutions Stand Front and Center at Finovate Spring May 15, 2013With more customers interacting with their financial institutions through the mobile and online channels, new marketing solutions targeting these digital customers emerge at Finovate Spring. A How-To Guide To Improving Customer Experience February 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Gamification: Are Banks Ready To Play? February 05, 2013While foreign banks are beginning to launch gaming initiatives in their digital channels, U.S. banks have been hesitant to follow suit. But any bank that's serious about customer experience will have to take a hard look at the growing trend. The Top Challenges Facing Banking IT in 2013 December 21, 2012As usual, bank IT department's will have much on their plates for 2013.
2013 Forecast: The Hot Technologies That Will Define Banking December 14, 2012Cloud, digital payments and mobility will loom even larger in 2013, our panel of industry experts say.
USAA, ING Direct, PNC Leaders in Customer Retention, Report Says October 25, 2012Meanwhile, an analysis from Forrester Research also found that Chase, Wells Fargo, and Bank of America are the leaders in driving sales and attracting new customers.
Multichannel is Becoming Omnichannel October 09, 2012At BAI Retail Delivery 2012, the fusion of channels is a major topic of discussion.
Novantas Acquires Web Tools Innovator Facilitas September 04, 2012Novantas LLC announced it is acquiring Facilitas, the maker of the website FindABetterBank.com Partnership to Offer New Fully Integrated Online and Mobile Bill Pay Solution Announced August 27, 2012Payments provider Payveris and software company Alkami Technology announced plans to roll out a bill pay solution with a seamless user experience across mobile and online. ACI Worldwide Introduces Merchant Payments Solution for Mobile Wallets August 16, 2012ACI's Retail Commerce Server now integrates mobile wallet payments into a merchant's existing payments infrastructure.
Five Bank Security Trends Shaping the Future of Fraud Fighting July 20, 2012Biometric bank apps and token-generating credit cards will be among the tools used to fight fraud and keep financial services secure. Mobile Check Deposit Is Quickly Becoming a Must-Have June 21, 2012Customers increasingly expect to be able to deposit checks via their smartphones, and BB&T has become the latest bank to add mobile check deposit capabilities to its app. Huntington National Bank CIO Stephen George Looks to Technological Innovation to Support Growth June 20, 2012As the recently appointed CIO for retail and business banking at Huntington National Bank, Stephen George is excited about technology's role in driving the bank's overall growth strategy. Life Without Channels: How to Provide a Seamless Customer Experience June 11, 2012Banks that fail to provide a seamless, singularly branded experience across all customer touch points risk alienating a new generation of customers. Here are some tips on developing a delivery strategy for a world without distinct channels. Power to the People: How Multichannel Banking Became Less About Channels and More About Customer Preferences June 08, 2012Just as there no longer is a specific night or network for 'must see TV,' banks can't predetermine or force a favored delivery channel on customers. U.S. Bancorp Leverages Digital Watermarks to Engage Customers With Interactive Documents June 07, 2012U.S. Bancorp leverages digital watermarks to turn printed materials into interactive, multimedia documents, providing the bank with a new way to engage customers. Improving the Bank Customer Experience Through Cross-Channel Integration: Q&A With Umpqua's Colin Eccles June 05, 2012Achieving a seamless cross-channel experience is every bank's goal. But customers interact with their financial institutions in so many different ways that truly converging channels can be difficult. With Mobile, Integration is Everything: Q&A With KeyBank's Dean Ilijasic May 31, 2012Deploying mobile as a channel could easily become a siloed exercise. But Cleveland-based KeyBank takes a different approach. Key SVP Dean Ilijasic explains the significance of mobile to the bank's multi-channel strategy. Localized Services Key to Improving Customer Experience April 17, 2012A survey conducted by BT Global and Avaya found that consumers desire a personalized touch when dealing with their bank. Accenture Releases New Channel Integration Products April 11, 2012The solutions are designed to help banks efficiently integrate customer channels.